Schegistrar

Kootenai Health; Coeur d'Alene (ID); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance after 90 days

Retirement plan with employer matching

Wellness program and discounts

Shift differentials

Job summary

Kootenai Health is hiring for a Full-Time Scheduling/Registration role responsible for coordinating scheduling, pre-authorization, and patient registration across locations. The position emphasizes accurate financial clearance, proactive communication of costs, and collaboration with departments to meet patient care needs.

The role requires experience in hospital scheduling and familiarity with Epic modules, along with strong customer service and communication skills.

Qualifications

• High School Diploma or equivalent preferred.
• Bachelor's degree in Business Management or closely related field preferred.
• Minimum of 6 months prior customer service experience required.
• 2 years’ experience in a hospital/medical setting with registration and insurance verification preferred.

Responsibilities

• Performs accurate insurance verification, pre-authorization, scheduling and patient estimates in advance of patient care.
• Provides scheduling and registration services for inpatient, outpatient, and Emergency Department.
• Schedules procedures and visits in line with clinic workflows and provider needs.
• Determines financial responsibility and communicates estimates including benefits and out-of-pocket costs.

Skills

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree in Business Management or related field

High School Diploma or equivalent

Tools

Epic Radiant

Epic Cupid

Epic Cadence

Epic ADT

Job description

• Schedule/Shift/Hours Full Time - Variable

Position Summary:

Responsible for timely scheduling, pre-authorization, pre-registration, registration and point of service collections for scheduled appointments and procedures, and for registration and point of service collections for non-scheduled patients, receiving care at all Kootenai Health locations.

Responsibilities:

• Performs accurate insurance verification, pre-authorization, scheduling and patient estimates in advance of patient care
• Provides scheduling and registration services for inpatient, outpatient, and Emergency Department
• Schedules procedures and visits in compliance with business line and clinic-specific workflows, in coordination with each department’s specified patient care and provider needs
• Determines financial responsibility through patient estimate calculations, and communicates to patients prior to service date, including network benefits, out-of-pocket costs, as well as Good Faith Estimate for uninsured patients in compliance with the No Surprises Act
• Obtains and validates required referral information, including physician orders, clinical records, demographic, and benefit and eligibility information
• Meets payor pre-authorization requirements to secure full insurance or government payer reimbursement
• Documents all required scheduling, financial clearance, and registration information, including patient estimate, in appropriate Epic modules, to ensure a complete and legal record is recorded
• For uninsured patients, identifies and verifies active payer sources for patients, or refers to financial counseling for third-party linkage or financial assistance
• Provides courteous and efficient service to patients, accurate documentation/verification of patient pre-registration information, and professional and timely communications with medical staff and administrators
• Assists in denials reduction through review and research of registration, authorization or medical necessity claims denials as needed; reports findings to department manager
• As needed, educates patients on insurance policy limitations, self-pay obligation, payment plan or financing options; Refers uninsured patients to Financial Counseling for financial assistance or Medicaid linkage
• Communicates with patients, physicians, payers, families, financial counselors, transitional care or transfer center staff, or other Kootenai Health partners
• Performs other related duties as assigned
• Familiar with standard concepts, practices, and procedures within the field
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High School Diploma or equivalent preferred
• Bachelors’ degree in Business Management or closely related field preferred
• Minimum of 6 months prior customer service experience required
• 2 years’ experience working in a hospital, medical office, or health insurance setting, with third party government program or commercial insurance familiarity, specifically registration and insurance verification preferred
• Previous Epic or other hospital scheduling/registration and clinical software experience preferred
• Knowledge of CPT, ICD-10 and HCPCs codes preferred
• Medical Terminology certificate preferred
• Surgical, diagnostic, and/or office visit scheduling, patient accounts, and/or practice assistant experience, preferred
• Previous Epic software experience in Radiant, Cupid, Cadence, ADT, and/or other Epic modules, preferred
• Strong customer service skills and patients/customer centered focus in positive manner in all situations
• Excellent communication skills (telephone, written, inter-personal and customer-relation)
• MOAB Certification during Kootenai Health Essentials required

Working Conditions:

• Must be able to lift and move up to 25 lbs
• Must be able to kneel, stoop, crouch, or bend
• Must be able to reach arms above or below shoulder height
• Must be able to maintain a standing and/or sitting position
• Must be able to move or traverse with/without accommodation
• Must be able to push, pull, or transport heavy equipment
• Must be able to communicate and exchange accurate information
• Typical equipment used in an office job
• Potential exposure to unpredictable individuals and volatile interactions
• Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

A variety of medical, dental, and vision insurance plans are available to both full and part-time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs
• Robust Retirement Plan
• Night, weekend and PRN shift differentials

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