Scheduling Workflow Analyst- Patient Access Organization

UCLA Health; Los Angeles (CA); Hybrid; USD 64,000 - 123,000; Full time

Job summary

UCLA Health is seeking a Scheduling Workflow Analyst to optimize ambulatory scheduling across our Practice Access Operations and clinical sites. You will document workflows, analyze how they meet access standards, and provide actionable recommendations on scheduling policies and technology to streamline operations.

You will work with PAO leaders, ambulatory clinics, and program managers to document and improve workflows, supported by strong analytics, stakeholder engagement, and change

Qualifications

• Bachelor's degree or equivalent experience is required.
• Proficiency with workflow mapping tools (Visio or equivalent).
• Experience in clinic and call center operations in healthcare.
• Proven process-improvement experience in healthcare settings.
• Familiarity with scheduling software and call center tech.
• Ability to build consensus among diverse stakeholders.
• Strong presentations to senior leadership.
• Understanding of clinic KPIs and data interpretation.
• Excellent analytical and detail-oriented mindset.
• Strategic planning and goal-setting ability.
• Change management and project management skills.
• Workforce planning experience.
• Ability to meet deadlines under pressure.
• Commitment to staying current with contact center tech.

Responsibilities

• Optimize scheduling workflows between PAO and UCLA Health ambulatory clinics.
• Document and analyze workflows against access standards and protocols.
• Recommend policy and technology enhancements to streamline operations.
• Collaborate with PAO leaders, ambulatory clinics, and program managers to implement improvements.
• Deliver clear, data-driven presentations to senior leadership.

Skills

Workflow mapping

Healthcare operations

Presentation skills

Analytical skills

Change management

Project management

Stakeholder management

Communication skills

Public liaison

Strategic planning

Prioritization

Relationship building

Data interpretation

Adaptability

Education

Bachelor's degree or equivalent experience

Master’s degree (preferred)

Tools

Visio

Scheduling software

Call center technologies

Job description

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Onsite or Remote

Fixed Hybrid

Work Schedule

Monday- Friday 8am-5pm

Posted Date

08/05/2026

Salary Range: $30.63 - 59.19 Hourly

Employment Type

Duration

Indefinite

Job #

32178

Primary Duties and Responsibilities

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UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Patient Access Organization’s Scheduling Pathways and Technology Director, the Scheduling Workflow Analyst will play a crucial role in optimizing scheduling workflows to enhance efficiency and streamline processes between the PAO and UCLA Health’s ambulatory clinics. The Scheduling Workflow Analyst will work closely with the Patient Access Organization leaders, Ambulatory Clinics, and the Access Systems Program Managers to document and analyze workflows against access standards and protocols, and provide recommendations on enhancements (by way of scheduling policies and technology) to optimize operational workflows.

Job Qualifications

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Requirements

• Bachelor's degree in related area and / or equivalent experience / training
• Proficiency in using workflow mapping tools, such as Visio
• Experience working in clinic and call center operations
• Proven experience in process improvement and optimization within a healthcare setting
• Business applications management (e.g., Epic, Salesforce)
• Familiarity with scheduling software and call center technologies
• Demonstrated ability to build consensus among a diverse group of stakeholders
• Experience and comfort in delivering presentations to senior leadership
• Proven understanding and articulation of clinic operational key performance indicators
• Strong analytical skills and attention to detail with the ability to interpret data and identify actionable insights
• Ability to strategically planand set realistic and impactful goals
• Demonstrated change management skills
• Excellent project management skills
• Develops workforce strategies and plans to meet changing business needs
• Ability to organize and prioritize workloadtomeet deadlines
• Likes to stay current on all contact center technology through program attendance, networking with peers in professional organizations, and other avenues
• Champions a compelling vision and works collaborative across diverse teams through transitions to new achievements
• Ability to build strong relationships with administrators, IT professionals, clinical providers, and care teams
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Capable of communicating through formal presentations, reporting to senior leadership both within and outside of the organization
• Capable of acting in the capacity of a public liaison for the central access and the organization, helping to build and maintain relationships in the community and represent the organization’s brand
• Ability to perform role with minimal supervision, notice, or direction to identify and resolve problems and meet performance goals
• Ability to adapt to changing priorities and work effectively in a fast-paced environment

Preferred

• Master’s Degree
• Six Sigma or Lean certification
• Minimum ten (10) years of health care experience

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.