Scheduling Supervisor

Phoenix Children's Hospital; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Phoenix Children’s Hospital is seeking a Scheduling Supervisor to oversee daily operations of the scheduling department. This full-time role manages staff productivity, delivers high levels of customer service, and oversees scheduling activities, while working remotely during standard business hours.

Key responsibilities include supervising staff, driving process improvements, and participating in training and evaluations to uphold exceptional patient service standards.

Qualifications

• Experience supervising scheduling staff in healthcare.
• Familiarity with scheduling software and patient access.
• Strong knowledge of healthcare operations and patient service.
• Ability to coach staff and provide feedback.

Responsibilities

• Supervises scheduling staff and ensures timely completion of tasks.
• Identifies process improvement opportunities in scheduling workflows.
• Participates in staff training, evaluations, and role-models excellent customer service.

Skills

Supervisory experience

Scheduling software

Healthcare operations

Staff communication

Staff development

Job description

Supervising the daily operations of the scheduling department, the full-time Scheduling Supervisor will manage staff productivity, ensure high levels of customer service, and oversee scheduling activities while working remotely during standard business hours.

Key responsibilities

• Supervises scheduling staff and ensures timely completion of scheduling tasks while maintaining high patient satisfaction
• Identifies process improvement opportunities and oversees the workflow of appointments and scheduling activities
• Participates in staff training, performance evaluations, and development while acting as a role model for excellent customer service

Required qualifications

• Previous supervisory or management experience in a healthcare scheduling environment
• Experience with scheduling software and patient access processes
• Strong understanding of healthcare operations and patient service standards
• Ability to effectively communicate expectations and provide feedback to staff
• Commitment to ongoing professional development and departmental education programs