Scheduling Supervisor

Jobtailor; Grapevine (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor, based in Grapevine, TX, seeks a Scheduling Manager to lead a team of 8–12 Scheduling Representatives and oversee daily scheduling operations to ensure SLA compliance and efficient routing.

You will drive improvements in scheduling performance, collaborate with Customer Care and Field Service teams, and leverage scheduling software to optimize workflows and outcomes.

Qualifications

• 3+ years of scheduling or operational experience.
• Proven leadership and team management experience.
• Strong communication and interpersonal skills.
• Ability to analyze scheduling metrics and drive improvements.

Responsibilities

• Lead a team of 8–12 Scheduling Representatives.
• Oversee daily management of all scheduling activity.
• Ensure work orders are scheduled within SLA and routed efficiently.
• Drive measurable improvement in scheduling performance.
• Collaborate with Customer Care and Field Service teams.

Skills

Scheduling

Operational Management

Performance Improvement

Metrics Analysis

Tools

Scheduling software

Job description

• Lead a team of 8–12 Scheduling Representatives
• Oversee daily management of all scheduling activity
• Ensure work orders are scheduled within SLA and routed efficiently
• Drive measurable improvement in scheduling performance
• Collaborate with Customer Care and Field Service teams

Requirements

• 3+ years of experience in scheduling or operational roles
• Strong leadership and team management skills
• Proficient in scheduling software and tools
• Excellent communication and interpersonal skills
• Ability to analyze scheduling metrics and improve processes

Hard Skills

• Scheduling
• Operational Management
• Performance Improvement
• Metrics Analysis

Soft Skills

• Leadership
• Interpersonal Skills
• Collaboration