Scheduling Specialist, Patient Access

Trinity Health MI; Ann Arbor (MI); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Benefits day one

Medical, dental, vision

PTO

Tuition reimbursement

Retirement plan

Job summary

Trinity Health MI is seeking a part-time Specialist to support patient access and scheduling. The role focuses on registration, insurance eligibility verification, and coordinating complex scheduling while delivering high-quality service to patients and service delivery areas.

The successful candidate will work with multiple scheduling systems, analyze information for performance improvement, and help initiate the billing process for services, ensuring accuracy and timely patient flow.

Qualifications

• High School diploma or equivalent required.
• 2–5 years experience in scheduling, financial clearance, or patient access.
• HFMA CRCR or NAHAM CHAA certification within 1 year of hire.

Responsibilities

• Researches, collects and analyzes information to identify opportunities and lead resolution.
• Collaborates on performance improvement activities for efficiency and patient experience.
• Distributes analytical reports and supports data-driven decisions.
• Uses multiple systems to perform analysis, create reports, and develop educational materials.
• Ensures compliance with policies, confidentiality and safety in processes.
• Pre-registration, scheduling, verifying insurance eligibility, and communicating with service areas to maximize patient flow.

Skills

Scheduling

Insurance verification

Patient access

Data analysis

Reporting

Education

High School Diploma or equivalent

Associates degree (preferred)

Tools

Patient Registration/Patient Accounting systems

Job description

Summary

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Employment Type

Part time

Description

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Total Rewards and Benefits

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

What You Will Do

• Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Specialist I

Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service. Begins the overall patient experience & initiate the billing process for any services provided by the hospital.

Specialist II

Trinity Health Specialist (I-II) Scheduling, Patient Access Mustpossess a comprehensive knowledge of multiple scheduling systems & have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five plus (5) years of scheduling experience in an acute caresetting.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.

Additional Qualifications (nice To Have)

• Associates Degree, preferred. Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting Experience in complex facility based ancillary testing across multiple facilities/states Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures.

Physical & Mental Requirements & Working Conditions

• Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.
• Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).
• Occasional Exposure to or subject to noise, infectious waste, diseases & conditions.
• Occasional Exposure to interruptions, shifting priorities & stressful situations.
• Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
• Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
• Continuous Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb, kneel, crouch & / or operate foot controls.
• Occasional Use a computer / other technology.
• Continuous Sit with the ability to vary / adjust physical position or activity.
• Occasional Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
• Occasional Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.
• Occasional Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).
• Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.
• Occasional Encounter a clinical / patient facing / hands on interactive work environment.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.