Scheduling Specialist - Middlebrook Surgery Center

Tennova Healthcare- North Knoxville Medical Center; Knoxville (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

PTO & illness benefits

401(k) with match

Career development

Licensure reimbursement

Student loan support

Rewards programs

Collaborative culture

Voluntary benefits

Job summary

The Scheduling Specialist at Tennova Healthcare- North Knoxville Medical Center coordinates patient and physician appointments, procedures, and treatments across departments to maximize resource efficiency and deliver high-quality care for every visit. You’ll balance priorities, verify details with patients, and ensure timely communications throughout the scheduling process.

This on-site role requires accurate data entry into EHR systems, collaboration with clinicians and front-desk staff, and

Qualifications

• Associate degree or certification preferred.
• 0–2 years of experience in medical scheduling or front desk roles preferred.
• Experience with EMR systems or scheduling software is preferred.

Responsibilities

• Schedule patient appointments across consultations, tests, procedures, and follow-ups.
• Notify patients of confirmations, cancellations, or reschedules with instructions.
• Enter and update patient information in EHR/scheduling systems.
• Coordinate with medical staff to align appointments with priorities.
• Track cancellations and no-shows and reschedule promptly.
• Provide general admin support and manage referrals.
• Review orders from the Order Facilitator for validity.
• Ask patients necessary questions for tests and provide prep instructions.
• Prioritize work including processing STAT orders.
• Communicate with physicians and nurses to schedule per clinical needs.
• Maintain attendance and comply with policies.

Skills

Appointment scheduling

Patient flow management

Time management

Communication skills

Attention to detail

Education

Associate Degree or certification in Healthcare Administration or related field

Tools

EMR systems

Scheduling software

EHR software

Job description

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advantage pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

No weekends, No holidays, No Call

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills And Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.