Admissions Rep III : Irvine Registration

Hoag Health System; Irvine (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Hoag Health System in Irvine is seeking a Representative III to work with patients and clinical teams across registration, scheduling, insurance verification, and payment collection. You will support the patient experience and communicate with internal departments to ensure smooth operations.

The role requires proficiency with health information systems and front office workflows, along with problem-solving and exceptional customer service skills.

Qualifications

• High School diploma or equivalent is required.
• Minimum one year clerical experience and medical terminology knowledge.
• Minimum one year of medical front office experience, preferably in acute healthcare.
• Basic keyboarding skills for data input.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Some college coursework in health administration or related field preferred.
• Cash handling experience and financial counseling experience preferred.

Responsibilities

• Registration, Scheduling, Verification of insurance.
• Collection of patient payments and supporting the patient experience.
• Communication with internal departments and clinical teams.
• Responds to inquiries and issues; can troubleshoot independently.
• Supports ARU discharge processes in Acute Rehab settings as applicable.
• Provides guidance to new staff and assists leadership with department projects.

Skills

Clerical experience

Medical front office

Data entry

Customer service

Cash handling

Problem solving

Basic telephone skills

Education

High School diploma or equivalent

Some college coursework in health administration or related field

Tools

EPIC

Affinity

Passport

Chartmaxx

Microsoft Office (Outlook, Word, Excel)

Job description

Primary Duties and Responsibilities

The Representative III is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but not limited to: Registration, Scheduling, Verification of insurance, Collection of patient payments, The patient experience, Communicating with internal departments.

Job Description

Primary Duties and Responsibilities

The Representative III is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but not limited to: Registration, Scheduling, Verification of insurance, Collection of patient payments, The patient experience, Communicating with internal departments.

The Representative III is proficient in the application and systems that may include but not limited to: Affinity, Passport, Chartmaxx, EPIC, Other supporting information systems.

The Representative III will have extensive knowledge in all roles of registration for the area they support. Responds appropriately to inquiries and complaints. Can troubleshoot and problem solve independently as situations occur. Ensures Front Office equipment functions properly, placing services calls when required.

Provides feedback to leadership regarding opportunities and goals for the department. Volunteers and assists leadership in special projects. Acts as a resource and provides guidance to new employees, offering assistance and direction to less experienced team members.

Acute Rehab Department Only: Supports LCSW and Admissions Liaison with ARU admission and discharge processes. Works with vendors on equipment orders. Sets appointments for post ARU discharge patients.

Qualifications

Education and Experience

• High School diploma or equivalent required.
• Minimum one (1) year clerical experience, medical terminology, including filing, computer skills and basic telephone skills required.
• Minimum one (1) years medical front office experience, preferably within an acute healthcare system environment required.
• High level of computer keyboarding skills for data input required.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel required.
• HOI Quality Management area only: Some college coursework completed or minimum of 6 months prior experience in Patient Access, health administration or related field preferred.
• Cash handling experience and Financial counseling experience preferred.

License Required

N/A

License Preferred

N/A

Certifications Required

N/A

Certifications Preferred

N/A

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.