Scheduling Specialist, Associate

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Monthly incentive program

Job summary

UPMC in Pittsburgh is seeking a Scheduling Services Scheduling Specialist, Associate to join our call center team. Located in the Quantum One Building in the South Side, the role offers work-from-home after training, strong benefits, and growth opportunities.

You will be the first point of contact for patients, guiding scheduling, directions and appointments, and assisting with demographics and insurance data entry. A monthly incentive program rewards performance.

Qualifications

• HS Diploma or equivalent.
• 1 year of general customer service experience.

Responsibilities

• Answer multi-line telephone system while scheduling appointments according to department protocols.
• Review, verify and enter patient demographic, financial, and insurance information.
• Advocate for patients by providing guidance on scheduling, registration, and billing.
• Complete forms, upload/scan documents, and handle medicine refill requests.
• Coordinate post-discharge appointment requirements and follow up on appointments.
• Document all actions taken on a patient account.
• Identify and address patient concerns using appropriate escalation.
• Maintain patient records accurately.
• HS Diploma or equivalent
• 1-year general customer service experience

Skills

Customer service

Communication

Scheduling

Data entry

Education

High School Diploma or equivalent

Job description

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of the Quantum One Building in the South Side of Pittsburgh and is work from home after training.

In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients’ demographic and insurance information.

We also offer a monthly incentive program, which is based off performance and 3 months of employment.

The hours for this role are Monday, Tuesday, Wednesday, Saturday: 8:00 am to 6:30 pm.

Responsibilities

• Answer multi-line telephone system while scheduling appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized. Redirect telephone calls and take messages, when appropriate, interacting with the staff and leadership of other departments when necessary.
• Review, verify and enter the patient's demographic, financial, and insurance information to ensure data integrity.Enter or update information in the appropriate system(s) accurately, verify and revise existing information on patients that have not been interviewed within the past 30 days.
• Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment), billing, claims, and various patient related inquiries.
• Complete forms, upload, scan, or fax documents as required for patient appointment. Follow up on any incomplete or inaccessible information to assure a completed record. Obtain, verify, and correct registration information of new and existing patients. Mail new patient packets prior to scheduled appointment and handle medicine refill requests.
• Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient.
• Document all actions taken on a patient account.
• Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician's office to meet the patient's needs.
• HS Diploma or equivalent
• 1-year general customer service experience

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran