Scheduling Specialist

Waianae Coast Comprehensive Health Center; Waianae (HI); On-site; USD 42,000 - 60,000; Full time

Job summary

Waianae Coast Comprehensive Health Center in Hawaii is seeking a Scheduling Specialist who will work under supervision of the Call Center Manager to deliver exceptional customer service while coordinating appointments across all clinics. The role includes outreach calls, ensuring patients follow up on chronic conditions, preventive services, and connecting with their assigned PCP.

It also involves helping patients connect electronically for telehealth, guiding test visits, and supporting

Qualifications

• High School Diploma or equivalent required
• Experience using a practice management system required
• A minimum of one (1) year experience working in a medical setting preferred

Responsibilities

• Schedule patients for all clinics within the health center.
• Perform outreach scheduling calls to ensure follow-up and PCP connections.
• Assist patients in preparing for telehealth appointments and test connections.
• Collaborate with clinical teams to support patient access and timelines.

Skills

Practice management system

Education

High School Diploma or equivalent

Job description

POSITION SUMMARY:

The Scheduling Specialist works, under the direct supervision and in close collaboration with the Call Center Manager (CCM). This position is responsible answering all incoming calls providing exceptional customer service.

This position will schedule patients for all across all clinics within the health center. Scheduler will use their knowledge and scheduling tools to meet the patient's appointment needs in an accurate and timely manner.

This position will perform outreach scheduling calls as assigned and when call volume is low. Outreach is done to ensure patients are following up on chronic conditions, preventive services and connecting with their assigned PCP as identified by the clinical teams.

This position is responsible for assisting patients in preparing to connect electronically for their upcoming telehealth appointment. Specialist will reach out to patients and assess their ability to connect with MEND. Specialist will educate patient on connection process and connect with them on \"test visit connections\" prior to their scheduled appointment. This position actively participates in special activities of the Department.

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent required


• Experience using a practice management system required


• A minimum of one (1) year experience working in a medical setting preferred

An Equal Employment Opportunity / Aff