Scheduling Specialist

AdaptHealth, LLC; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and paid holidays

Employee Stock Purchase Plan

Paid parental bonding leave

Short-term and long-term disability

Life and AD&D insurance

FSAs and HSAs

Job summary

AdaptHealth, LLC is seeking a Scheduling Specialist to coordinate delivery, setup, and servicing of home medical equipment, including DME, PAP, and oxygen therapy services. The role requires organizational skills, compassion, and clear communication within a fast-paced healthcare setting.

The successful candidate will schedule equipment deliveries, confirm appointments, and optimize routes while maintaining detailed patient records and ensuring HIPAA compliance.

Qualifications

• Minimum 1 year of healthcare scheduling or related experience.
• Experience with DME, PAP, or oxygen therapy preferred.
• Strong communication, professional phone etiquette, and computer skills.

Responsibilities

• Schedule equipment deliveries, setups, installations, and service visits.
• Prioritize urgent requests and coordinate with care teams.
• Coordinate with physicians' offices, hospitals, and home health agencies.
• Confirm appointments and provide delivery updates.
• Manage changes, cancellations, and rescheduling; optimize routes.
• Maintain patient records and scheduling data in company systems.
• Prepare scheduling reports and performance metrics.
• Follow HIPAA, policies, standards, and compliance procedures.

Skills

Healthcare scheduling

Customer service

Administrative support

Communication skills

Time management

Multitasking

Education

Associate degree

High school diploma

Tools

Scheduling software

Patient management software

Job description

AdaptHealth is seeking a Scheduling Specialist to support patients by coordinating the delivery, setup, and servicing of home medical equipment. This role plays an important part in ensuring patients receive essential equipment such as DME, PAP, and oxygen therapy services in a timely and efficient manner.

The ideal candidate should be organized, compassionate, and comfortable working in a fast-paced healthcare environment. The position requires strong communication skills, attention to detail, and the ability to coordinate effectively with patients, healthcare providers, and field service teams.

Key Responsibilities:

• - Schedule equipment deliveries, setups, installations, maintenance visits, and service appointments based on patient needs and technician availability.
• - Prioritize urgent requests such as emergency oxygen deliveries, CPAP failures, and critical equipment replacements.
• - Coordinate with physicians' offices, hospitals, and home health agencies to align equipment delivery with patient care plans.
• - Confirm appointments, communicate delivery updates, and address scheduling questions professionally.
• - Manage appointment changes, cancellations, and rescheduling while optimizing routes and available time slots.
• - Maintain accurate patient records, scheduling details, and service information using company systems.
• - Prepare scheduling reports and performance metrics for management review.
• - Follow HIPAA requirements, company policies, quality standards, and compliance procedures.

Requirements:

• - High school diploma or equivalent.
• - Associate's degree in Business Administration, Healthcare Administration, or a related field is preferred.
• - Minimum 1 year of experience in healthcare scheduling, customer service, or administrative support.
• - Experience with DME, PAP, patient care, or oxygen therapy is preferred.
• - Excellent verbal and written communication skills with professional phone etiquette.
• - Strong computer skills and ability to work with scheduling and patient management software.
• - Excellent time management and multitasking abilities.
• - Ability to work effectively in a fast-paced environment.
• - Compassionate approach with strong commitment to customer service.

Strong knowledge of:

• - Healthcare scheduling and patient coordination
• - Customer service and administrative support
• - DME, PAP, oxygen therapy, and patient care processes

Benefits:

• - Medical, dental, and vision coverage
• - 401(k) with company match
• - Paid time off and paid holidays
• - Employee Stock Purchase Plan
• - Paid parental bonding leave- Short-term and long-term disability insurance
• - Life and AD&D insurance
• - Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) High school diploma or equivalent required; Associate's degree in Business Administration, Healthcare Administration, or a related field preferred