Scheduling Specialist

Hudson Regional Health; Secaucus (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Hudson Regional Health in Secaucus, NJ seeks an organized Scheduler to act as a liaison between doctors, hospital staff, and patients. Duties include scheduling for multiple departments and ensuring patients have necessary information for timely procedures and billing.

The role requires fast 45 WPM typing, familiarity with mainframe systems, and excellent customer service while following strict scheduling protocols and coordinating transportation as needed.

Qualifications

• High School Diploma required; college degree preferred.
• 2+ years in hospital registration/patient access desired.
• 2+ years of hospital scheduling experience required.
• Must have typing speed of at least 45 WPM and familiarity with basic office equipment.
• Knowledge of medical terminology.

Responsibilities

• Serve as liaison between doctor’s offices, hospital, and patients.
• Schedule appointments for hospital departments and physician offices.
• Verify and obtain prior-authorization when needed.
• Follow up on requests and messages in a timely manner.
• Coordinate transportation needs for patient appointments.
• Maintain open communication with other departments regarding scheduling changes.

Skills

Customer service

Multi-tasking

Medical terminology

Education

High School Diploma

College Degree Preferred

2+ years hospital registration/patient access

2+ years hospital scheduling experience

Tools

Mainframe computers

Calculators

Copiers

FAX machines

Multi-line phone systems

Job description

DUTIES

• Serves as a liaison between doctor’s offices, the hospital, and patients.
• Schedules appointments for various hospital departments and physician office visits.
• The scheduler receives routine functional guidance from the supervisor/manager of Patient Access concerning

• Serves as a liaison between doctor’s offices, the hospital, and patients.
• Schedules appointments for various hospital departments and physician office visits.
• The scheduler receives routine functional guidance from the supervisor/manager of Patient Access concerning

resources to make appropriate patient referrals.

• Manual dexterity is required as is the ability to concentrate on detail in the midst of other activity.
• The scheduler will follow very specific protocols in scheduling and the collection of financial information.
• The scheduler assures that all patients have all information they need so that they will arrive on time and

prepared for their procedures and the hospital has all the information required to properly bill or services.

• Receives requests to schedule patients from referrals and schedules patients accordingly.
• Maintains open communication with other departments regarding scheduling changes.
• Properly verifies and obtain prior-authorization when needed.
• Follows up on any requests and/or messages left on work phone immediately.
• Coordinates transportation needs for patients appointments.

EDUCATION + EXPERIENCE REQUIREMENTS

High School Diploma Required. College Degree Preferred.

2 or more years experience in hospital registration/patient access is desired.

2 or more years of hospital setting experience in scheduling is required.

Must have type speed of at least 45 WPM and basic experience with main frame computers, calculators, copiers, FAX machines, and multi-line phone systems required

Knowledge of medical terminology

Must be thorough and able to follow detailed instructions

Must have excellent customer service skills

Ability to work with speed and accuracy while multi-tasking is required