Scheduling Specialist

Jobs for Humanity; Oregon; Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive paid time off

One-time stipend to enhance work from

Medical, dental, and vision insurance

401K

Virtual team events

Job summary

NextClick Corp in Oregon seeks a Scheduler to be the central point of contact for appointment bookings, changes, and cancellations. You will work closely with team members to ensure timely completion of assessments and maintain clear communications with customers across multiple scheduling systems.

The role requires exceptional organizational skills, attention to detail, and strong customer-service abilities, with comfort using various scheduling and electronic record systems.

Qualifications

• Experience in customer service or scheduling preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Serve as the central point of contact for appointment bookings, changes, and cancellations.
• Coordinate with team members to ensure timely completion of assessments.
• Maintain accurate scheduling records across multiple systems.

Skills

Customer service

Phone presence

Active listening

Conflict resolution

Empathy

Clear communication

Text/email etiquette

Job description

Job DescriptionThe Scheduler serves as the central point of contact for appointment booking, changes, and cancellations, and works closely with the team member to ensure timely completion of assessments. This position requires exceptional organizational skills, attention to detail, and strong communication abilities, with comfort using multiple scheduling and electronic record systems.This role is often the first impression of the company, making customer service skills essential for creating positive interactions and representing effectively.

Customer Service Skills

Key skills:

• Friendly phone presence
• Active listening
• Conflict resolution
• Empathy and patience
• Clear communication
• Professional texting/email etiquette

What good looks like:

• Converts nervous callers into booked customers
• Handles complaints calmly
• Makes customers feel taken care of

Perks and Benefits

• Competitive paid time off
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Virtual team events

Additional Information

All your information will be kept confidential according to EEO guidelines. Company: NextClick Corp