Scheduling Specialist

Jobs for Humanity; Florida; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive paid time off

One-time stipend to enhance your work从

Job summary

The Scheduler serves as the central point of contact for appointment booking, changes, and cancellations, and works closely with the team member to ensure timely completion of assessments. This position requires exceptional organizational skills, attention to detail, and strong communication abilities, with comfort using multiple scheduling and electronic record systems.

This role is often the first impression of the company, making customer service skills essential for creating positive

Qualifications

• Exceptional organizational skills
• Attention to detail
• Strong communication abilities

Responsibilities

• Serve as central contact for appointment booking, changes and cancellations
• Coordinate with team to ensure timely completion of assessments
• Represent the company with positive customer interactions
• Use multiple scheduling and electronic record systems
• Maintain confidentiality and adhere to EEO guidelines

Skills

Friendly phone presence

Active listening

Conflict resolution

Empathy and patience

Clear communication

Professional texting/email etiquette

Tools

Scheduling software

Electronic record systems

Job description

The Scheduler serves as the central point of contact for appointment booking, changes, and cancellations, and works closely with the team member to ensure timely completion of assessments. This position requires exceptional organizational skills, attention to detail, and strong communication abilities, with comfort using multiple scheduling and electronic record systems.

This role is often the first impression of the company, making customer service skills essential for creating positive interactions and representing effectively.

Customer Service Skills

Key skills:

• Friendly phone presence
• Active listening
• Conflict resolution
• Empathy and patience
• Clear communication
• Professional texting/email etiquette

What good looks like:

• Converts nervous callers into booked customers
• Handles complaints calmly
• Makes customers feel taken care of

Perks and Benefits

• Competitive paid time off
• One-time stipend to enhance your work from home experience
• Medical, dental, and vision insurance
• 401K
• Virtual team events

All your information will be kept confidential according to EEO guidelines.