Scheduling Specialist

INTEGRIS Health; Oklahoma; On-site; USD 38,000 - 50,000; Full time

Job summary

INTEGRIS Health in Oklahoma City is seeking a Scheduling Specialist for the Access Center on the day shift, full-time, to coordinate patient scheduling and registration, verify demographics, provide appointment prep instructions, and manage payments to ensure smooth patient access.

You will handle high call volumes, deliver courteous service to patients, physicians, insurers, and other departments, participate in process improvements, and ensure compliance with EMTALA and HIPAA within INTEGRIS

Qualifications

• At least 1 year of patient access operations (scheduling/registration/insurance).
• Experience with standard PC software and office equipment.
• Healthcare certifications preferred: AAHAM CRCS, HFMA CRCR, NAHAM CHAA.
• Knowledge of medical terminology and ICD-10/CPT coding.

Responsibilities

• Coordinate patient scheduling and registration activities via inbound/outbound calls and verify demographics and clinical information.
• Provide appointment preparation instructions and ensure documentation standards are met.
• Handle point-of-service payments and ensure efficient patient access.
• Perform insurance verification, eligibility review, and patient responsibility estimation.
• Deliver courteous service to patients, physician offices, insurers, and other departments via phone, email, and in person.

Skills

Patient access operations

PC software usage

Education

Healthcare certifications (AAHAM CRCS, HFMA CRCR, NAHAM CHAA)

Job description

Job Description

Join our team as a day shift, full-time, Scheduling Specialist for Access Center in Oklahoma City, OK.

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.

Responsibilities

• Coordinate patient scheduling and registration activities by managing inbound/outbound calls, collecting and verifying patient demographic and clinical information, providing appointment preparation instructions, maintaining documentation standards, and processing point-of-service payments to ensure efficient patient access.
• Perform patient access and financial clearance functions, including insurance verification, coverage eligibility review, patient responsibility estimation, authorization requirements, payment collection, and reimbursement inquiry resolution in accordance with established protocols.
• Deliver exceptional customer service by professionally and courteously communicating with patients, physician offices, insurance carriers, caregivers, and other departments, resolving inquiries and concerns in a timely manner through phone, email, and verbal communication.
• Effectively manage high call volumes and competing priorities in a fast-paced environment while maintaining accuracy, productivity, and service excellence.
• Support departmental and organizational performance by participating in process improvement and continuous quality initiatives, establishing goals, and monitoring progress toward outcomes.
• Ensure compliance with applicable federal and state regulations, including EMTALA and HIPAA, as well as organizational policies, procedures, guidelines, performance standards, and third-party contractual requirements.

Qualifications

• 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service).
• Experience utilizing standard office equipment and PC software.
• Preferred Qualifications
• College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA).
• Previous experience with medical terminology, basic ICD 10 and CPT coding.

Get to Know Your Team

• INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
• Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more.
• Take the first step toward growing your career by joining us.