Scheduling Representative - Outpatient Behavioral Health - Day Shift

Grady Health System; Atlanta (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement savings plans with employer

Paid time off

Professional development opportunities

Employee Assistance Program

Job summary

Grady Health System is seeking a Scheduling Representative to manage outpatient appointment scheduling across Primary Care, Specialty/Subspecialty, and Radiology services within the Grady Health system. The role supports staff, hospital personnel, medical staff, and physician offices in a high-volume, fully computerized environment.

You will be expected to type quickly, handle data entry, and provide patient-centered service while upholding accuracy and privacy.

Qualifications

• High School diploma or GED required.
• Prior experience in appointment scheduling, patient access, billing, customer service or health care preferred.
• Inbound high volume call center experience preferred.
• Typing minimum 30 WPM.
• Data entry and customer service skills with clear speaking voice.
• Knowledge of radiology procedures and exam preparation preferred.
• Medical assistant or CPAR certifications preferred.
• Billing preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Schedules designated Primary Care, Specialty/Subspecialty, and Radiology outpatient visits.
• Performs scheduling in a high-volume, fully computerized environment.
• Acts as a professional liaison for staff, other hospital personnel, medical staff, and physician offices.

Skills

Scheduling

Customer service

Data entry

Typing speed (30 WPM)

Communication

Teamwork

Education

High School diploma or GED

Tools

Siemens OAS Gold/Siemens Invision

Word processing

Spreadsheets

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

10 PARK PLACE

The Scheduling Representative schedules designated Primary Care, Specialty/Subspecialty, and Radiology outpatient visits within Grady Health system. Performs the scheduling function in a high volume, fully computerized environment. Acts as a professional liaison for staff, other hospital personnel, medical staff, and physician offices.

QUALIFICATIONS

• High School diploma or GED required
• Prior experience in appointment scheduling, patient access, billing, customer service or health care is preferred.
• Inbound high volume call center experience is preferred.
• Must be able to accurately type a minimum of 30 WPM.
• Must possess data entry and customer service skills and a clear and present speaking voice.
• Must possess general knowledge of radiological procedures, exam preparations, exam sequencing, and other related functions.
• Medical assistant or CPAR certifications preferred.
• Billing preferred
• Knowledge of medical terminology is highly preferred.
• Knowledge of Siemens OAS Gold/Siemens Invision health information system, word processing, and spreadsheet programs is preferred.

Core Competencies

• Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.