Clinical Care Coordinator HUB - FT Days

Grady Health System; Atlanta (GA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Work-Life Balance

Career Growth

Employee Support

Job summary

Grady Health System in Atlanta seeks a Clinical Care Coordinator (C3) to proactively identify and remove barriers to department or system-wide patient flow, serving as a consultant and educator to medical staff on patient status, bed placement, and payor requirements.

The HUB C3 oversees system-wide coordination 24/7, partnering with nursing units and service departments to manage admissions, transfers, and discharge processes, ensuring timely, patient-centered placement and efficient LOS.

Responsibilities

• Evaluates bed requests and assigns bed and physician treatment team by priority to facilitate patient flow.
• Efficiently places each patient and verifies he/she is in the appropriate level of care and correct patient status/type.
• Coordinates with the Unit C3, Surgical C3 and ED C3 to facilitate patient placement including all admissions, transfers and discharges on a 24/7 basis.
• Provides centralized one-call service for direct admits and facility transfers.
• Determines Diagnosis Related Group (DRG) initial Length of Stay (LOS) values for direct admissions and facility transfers (all status and types)
• Verifies admission orders are complete and includes a clear admission status order in a timely manner.
• Proactively anticipates, identifies, and addresses barriers that may impede system-wide flow, and escalates issues to appropriate individuals/departments.
• Assists Order Organizer (O2) with priorities regarding patient flow to ancillary testing and procedure areas.
• Manages process for direct admissions and transfers who do not meet admission criteria.

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Clinical Care Coordinator (C3) proactively identifies and removes barriers that may impede department or system-wide patient flow by serving as a consultant and educator with medical staff regarding patient status, bed placement, payor requirements and utilization of resources. The HUB C3has a system wide view of the hospital, including 24/7 central coordination of patient admission, placement, flow, staffing and service department testing and procedures. The nursing units and service departments are the spokes that work with the HUB to manage patient progression at a local level. The HUB C3 will act as the primary liaison between all service locations, support departments, other healthcare facilities and in partnership with physicians to ensure appropriate patient placement for effective, efficient patient-focused outcomes. Works collaboratively with all members of the healthcare team to improve length of stay (LOS) performance of the organization.

Responsiblities:

• Evaluates bed requests and assigns bed and physician treatment team by priority to facilitate patient flow.
• Efficiently places each patient and verifies he/she is in the appropriate level of care and correct patient status/type.
• Coordinates with the Unit C3, Surgical C3 and ED C3 to facilitate patient placement including all admissions, transfers and discharges on a 24/7 basis.
• Provides centralized one-call service for direct admits and facility transfers.
• Determines Diagnosis Related Group (DRG) initial Length of Stay (LOS) values for direct admissions and facility transfers (all status and types)
• Verifies admission orders are complete and includes a clear admission status order in a timely manner.
• Proactively anticipates, identifies, and addresses barriers that may impede system-wide flow, and escalates issues to appropriate individuals/departments.
• Assists Order Organizer (O2) with priorities regarding patient flow to ancillary testing and procedure areas.
• Manages process for direct admissions and transfers who do not meet admission criteria.

Core Competencies

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.