Scheduling Registration Rep

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Wisconsin is seeking a role within the access team to welcome patient families to Children's Medical Group for appointment scheduling and to serve as a liaison between patient families and the clinic. The position reports to the CMG Contact Center Supervisor and collaborates with regional specialists and clinic leadership for optimal outcomes.

This role uses EPIC scheduling applications, handles wait lists, registrations, and communications with families, while maintaining HIPAA

Qualifications

• Knowledge of medical terminology preferred.
• Excellent interpersonal skills to assist patients, parents, and physicians.
• Ability to work in a fast-paced environment and handle multiple inbound calls.

Responsibilities

• Welcomes patient families to CMG and assists with appointment scheduling.
• Serves as liaison between patient families and clinic leadership for optimal outcomes.
• Utilizes EPIC scheduling applications and related work queues for scheduling, waitlist management, and registrations.

Skills

Interpersonal skills

Concentration

Flexibility

Independence

Time management

Stamina

Education

High School diploma/GED

Tools

EPIC Scheduling

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary

This role is an active member of the access team and works to welcome patient families to Children's Medical Group for appointment scheduling following the scheduling modules and serves as liaison between patient families and the clinic. This position reports to the CMG Contact Center Supervisor and collaborates with the Regional Access Specialist and clinic leadership for optimal outcomes.

Essential Functions

Provides exceptional patient experience by assisting patients, parents, providers and other staff, providing access services following scheduling modules and Patient Experience Promise. Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review. Support registration of patients and/or legal guardians with a MyChart account and access. Secures appropriate release of information authorization; maintains HIPPA compliance. Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed. Maintains proficiency with EPIC and other applications or competencies as required. Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.

Education

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)

Required Experience

Less than 1 year related work experience in a healthcare setting

Preferred Related work experience

Within a contact/call center setting

Preferred Knowledge, Skills and Abilities

Knowledge of medical terminology, medical menu software, medical billing, patient scheduling and business office procedures preferred. Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff. Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner. Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff. Ability to work independently with limited in-person oversight while meeting quality metrics and identified measures. Requires the ability to sit for extended period of time while performing duties. May be required to stand for extended periods of time and may be required to lift up to 25 pounds.

Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

Required for All Jobs

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will. This document does not create an employment contract, implied or otherwise. Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

Dedicated solely to the health and well-being of children. We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.