Scheduling Protocols Specialist

Banner Health; Mesa (AZ); On-site; USD 30,000 - 47,000; Part time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible Schedules (select positions)

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

Job summary

Banner Health in Mesa, AZ is seeking a part-time PRN Scheduling Specialist to support breast center scheduling. You will create and manage physician scheduling preferences and protocols, maintain detailed knowledge articles, and liaise with practice managers to align with requirements.

The role requires 3+ years in health care scheduling, strong medical terminology skills, and proficiency with scheduling software. Work is performed in a hospital setting with flexible, non-weekend shifts.

Qualifications

• High school diploma or equivalent.
• Requires three+ years experience in medical procedure/testing or healthcare practice scheduling.
• Must understand medical terminology, diagnoses, procedures, appointment scheduling, and insurance verification.
• Strong knowledge of patient scheduling software and centralized scheduling processes.
• Attention to detail, rules-based decision making, critical thinking, and teamwork.

Responsibilities

• Builds, maintains, and modifies centralized scheduling protocols and schedule templates for supported physicians.
• Liaises with healthcare practice managers to ensure alignment with physician requirements.
• Creates and maintains knowledge articles for scheduling team.
• Provides advanced administrative support and data management for the department.
• Prepares and distributes reports and manages recurring or one-time projects as directed.

Skills

Medical terminology

Scheduling software

Customer service

Attention to detail

MS Office

Education

High school diploma/GED

Tools

Cerner EMR

SharePoint

Adobe Acrobat PDF

Salesforce Health Cloud

Job description

Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ

Location

Women's Center in Banner Del Webb Medical Center

Schedule

This is a PRN role working 1 to 2 days a week to help with coverage for breast center scheduling. No weekends, no on-call, and closed holidays.

Benefits and Compensation

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

Position Summary

This position creates and maintains provider scheduling preferences, physician and practice location details, and physician appointment protocols. Scheduling protocols are the criteria used to align a physician's specialty to the patient's healthcare needs. This position maintains and creates new knowledge articles, which is the main reference documentation used by the Healthcare Scheduling Specialists to answer common questions from patients and to best navigate the patient scheduling software systems. This position will provide governance over the physician scheduling preferences in terms of definition and data structure. The role will liaise with the healthcare practice managers to ensure alignment with the physician's requirements and the Customer Experience Center's protocol guidelines.

Core Functions

• Builds, maintains, and modifies centralized scheduling protocols and schedule template structure for supported physicians. Ensures all approved changes follow change management procedures. Maintains accurate documentation of all requests and processed changes via tracking log. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency.
• Works closely with clinical management to maintain continuity of scheduling and desired outcomes. Acts as liaison with contact center scheduling staff to ensure guideline principles meet business needs.
• Creates and maintains knowledge articles focused around tips, FAQs and walk through guides for scheduling team.
• Utilizes critical thinking and communication skills for day-to-day functions. Applies detailed instructions and procedures to resolve problems. Chooses best alternative from group of known possibilities. Inputs and maintains data in computer system for the department as well as maintains records and/or files for assigned areas in a timely and accurate degree.
• Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support. Demonstrates excellence in organization, communication, and human relations skills. Demonstrates strong understanding of office or area practices, procedures, and business terminology. Demonstrates speed and accuracy with word processing. Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.
• Provides customer service skills. Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.
• Prepares, collates, and distributes various reports in a timely and accurate manner. Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency. Receives high-level work direction, with after the fact review.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires proficiency obtained with three plus years experience in medical procedure/testing or healthcare practice scheduling.
• Must have understanding of medical terminology, diagnoses, procedures, appointment scheduling, and insurance verification.
• Requires strong knowledge of patient scheduling software and centralized scheduling process and procedures.
• Must have strong attention to detail, ability to provide rules-based decision making, critical thinking skills, and the ability to apply knowledge in department problem-solving situations.
• Requires collaboration and teamwork skills, effective interpersonal and communication skills, as well as a customer-centric mindset.
• Accurate and efficient keyboarding skills and the ability to work effectively with MS office software.

Preferred Qualifications

• Knowledge of Cerner electronic medical record system and appointment scheduling templates.
• Knowledge of MS Sharepoint and Adobe Acrobat PDF creation software.
• Familiarity with Salesforce Health Cloud or Service Cloud software.
• Experience conducting insurance verification and credential checks.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.