Scheduling Department Team Lead

PEG, LLC

Fairfax (VA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

20 Annual Paid Days Off (PTO)

Company Sponsored Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan with company 4%

Life Insurance

Disability Insurance

Corporate Sponsored Events

Professional Development

Job summary

PEG, LLC is seeking a Scheduling Department Team Lead based in our Fairfax, VA office to coordinate daily scheduling activities and support a high-performing team. You will ensure service standards are met, mentor staff, and collaborate across departments to deliver timely, accurate scheduling.

The role emphasizes leadership, process improvement, and exceptional customer service in a rapidly changing environment. PEG, LLC offers a comprehensive benefits package and a supportive workplace culture.

Qualifications

BS/BA in Business Administration or related field is required.
5+ years in Scheduling/Dispatching, preferably in high-call volume.
1+ year of supervisory experience required.
Strong analytical and communication skills with commitment to customer service.

Responsibilities

Coordinate daily Scheduling Department activities and monitor deadlines.
Provide guidance and mentorship to direct reports and reinforce procedures.
Assist with onboarding and training of new employees while promoting consistency.
Resolve scheduling issues and improve processes; prepare performance feedback and reports.
Maintain accurate scheduling data across TrueContext, Caspio and other systems.

Skills

Scheduling

Leadership

Customer Service

Project Coordination

Education

BS/BA in Business Administration

Tools

Microsoft Excel

SharePoint

Microsoft Outlook

Microsoft Word

Job description

WHO ARE WE?

PEG, LLC is in its twenty-eighth year being a diverse energy efficiency, engineering, environmental and management consulting firm operating principally in the Eastern and Central United States.

PEG, LLC is proud to partner with many of the nation’s leading homebuilders in delivering construction compliance services. As a leader in Home Energy Ratings, a winner of multiple Energy Star Awards, and a standout in the construction industry, PEG has provided Home Energy Ratings for over 300,000 homes. Our mission is to deliver innovative, data-driven solutions that support high-performance buildings, sustainable development, and client success across residential and commercial sectors. We strive to continually improve building energy efficiency and therefore, the quality of homes and life in the communities that we service.

Please visit our website at www.pegenv.com to learn more about PEG!

WHO ARE YOU?

The Scheduling Department Team Lead serves as the department's primary operational resource, supporting daily scheduling activities, promoting exceptional customer service, and ensuring scheduling processes are completed accurately, efficiently, and on time. Working closely with the Scheduling Manager, this role coordinates day-to-day operations, helps maintain efficient workflows, and ensures service standards and operational objectives are consistently achieved.

The Team Lead provides day-to-day guidance and support to direct reports, serves as a resource for resolving scheduling challenges, assists with onboarding and training, and reinforces established processes and performance expectations. This position monitors workflow, promotes collaboration and accountability, and helps maintain a positive, customer-focused team environment.

As a key operational partner, the Scheduling Department Team Lead identifies opportunities to improve scheduling processes, supports the implementation of new client requirements, collaborates with internal departments to ensure accurate and timely service delivery, and assists with performance feedback and employee development within their team. Success in this role requires initiative, sound judgment, strong problem-solving and conflict resolution skills, attention to detail, and a commitment to continuous improvement. Through effective leadership and operational expertise, the Team Lead directly contributes to operational efficiency, employee success, customer satisfaction, and the consistent delivery of high-quality service.

THE ROLE

Job Location:

This position is based in our main office in Fairfax, VA.

Leadership Responsibilities:

Support the Scheduling Manager in coordinating daily scheduling operations to ensure workload priorities, deadlines, and service expectations are met.

Serve as a resource and mentor for direct reports by providing guidance, answering questions, reinforcing established procedures, and encouraging professional growth and continuous learning.

Assist with onboarding and training new employees while promoting consistent application of department processes.

Provide constructive performance feedback, assist with performance evaluations, and help identify individual development goals to support employee success and continuous improvement.

Monitor workflow and communicate scheduling concerns, resource needs, employee performance trends, or operational challenges to the Scheduling Manager.

Lead by example through professionalism, accountability, reliability, and a strong commitment to customer service.

Encourage collaboration, knowledge sharing, and ongoing professional development to foster a positive, team-oriented work environment.

Identify opportunities to improve scheduling processes and recommend practical solutions that increase efficiency and accuracy.

Essential Functions:

Coordinate daily Scheduling Department activities, including email confirmation checks, sending confirmations, end-of-day audits, and schedule close-out tasks.

Identify customer needs and proactively resolve scheduling concerns to deliver an exceptional customer experience.

Serve as a primary resource for resolving scheduling issues by researching concerns, identifying solutions, and communicating effectively with internal and external customers.

Assign daily work related to client and vendor portals while monitoring completion and adherence to established procedures.

Review and recommend updates to Standard Operating Procedures (SOPs) and the Scheduling Operations Manual to maintain consistency and operational effectiveness.

Assist with implementing new client scheduling processes by coordinating required documentation, communicating scheduling expectations, and supporting successful operational transitions.

Resolve routine customer concerns promptly and collaborate with the Scheduling Manager or Field Management on more complex issues requiring escalation.

Monitor department workflows to ensure scheduling requests are processed within established turnaround times and service standards.

Verify the accuracy of scheduling information within TrueContext, Caspio, and other integrated systems by coordinating with the Automation Team to resolve system discrepancies.

Build and maintain positive relationships with clients through professional, responsive, and solution-focused communication.

Maintain confidentiality while handling sensitive customer and company information.

Collaborate with Operations, Quality Assurance, Field Management, Owners, and subcontractors to ensure scheduling information remains accurate and current.

Prepare reports and operational metrics requested by management to monitor department performance and identify opportunities for improvement.

Support continuous improvement initiatives by identifying trends, recommending enhancements, and assisting with implementation of new scheduling processes.

Education/Experience

BS/BA in Business Administration or a related field (or equivalent work experience)

5+ years of previous work experience in a Scheduling/Dispatching Position or related field is required, preferably in a high-call volume capacity.

1 year + of supervisory experience is required

Additional Requirements:

Demonstrated commitment to delivering exceptional customer service.

Strong analytical and problem-solving skills with the ability to resolve scheduling issues independently.

Excellent attention to detail and organizational skills.

Ability to prioritize multiple responsibilities while maintaining accuracy in a fast-paced environment.

Strong verbal and written communication skills.

Ability to coach and assist peers in a positive and professional manner.

Working knowledge of scheduling software, databases, and Microsoft Office applications.

Ability to learn and adapt to new technologies and changing operational needs.

Strong work ethic with a high degree of initiative, dependability, and accountability.

Ability to identify process improvement opportunities and recommend practical solutions.

Strong phone contact handling skills and active listening

Thorough knowledge of project scheduling concepts and components

Excellent attention to detail, organization, and team collaboration skills

Proactive problem solver with the ability to multi-task, prioritize, and manage time effectively

Expert ability to effectively communicate with other disciplines or groups and resolve schedule conflicts

Must have strong software skills with Microsoft Excel, SharePoint, Microsoft Outlook, Microsoft Word, and other related software programs

Rewards and Benefits

PEG, LLC offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.