Scheduling Coordinator - Westerville CTH

Nationwide Children's Hospital; Westerville (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Nationwide Children's Hospital is seeking an organized medical scheduling coordinator to manage the patient scheduling process for a busy section and to maintain reminder activity in coordination with scheduling. The role requires 2 years of medical secretary experience and strong customer service skills.

Responsibilities include template creation, conflict resolution, resource coordination, patient reminders, and reporting scheduling activities to stakeholders.

Qualifications

• Two years of medical secretary experience required.
• Excellent customer service and communication skills.
• High School Diploma or equivalent required.

Responsibilities

• Creates templates, identifies conflicts, and schedules patients according to availability and priority.
• Coordinates with relevant parties to ensure resources and pre-registration information are available for scheduled events.
• Sends reminders or directs phone calls to patients to ensure awareness of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Skills

Customer service

Communication

Education

High School Diploma

Job description

Job Description Summary

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Overview

Job Description Summary

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Job Description

Essential Functions

• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Education Requirement

High School graduate or equivalent, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Excellent customer service skills to interact with the public internal and external.

Experience

Two years of medical secretary experience, required.

Physical Requirements

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing

FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements Performed But Not Listed Above

Talking on telephone Constantly (67-100%)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet