Scheduling Coordinator Lead

Ohio State University; Columbus (OH); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

The Ohio State University Wexner Medical Center in Columbus, OH is seeking a Scheduling Coordinator Lead to manage physician appointment scheduling, OR/admission and registration processes. You will ensure accurate patient information and coordinate requests for clinicians and staff while maintaining a positive patient/clinical experience.

You will work with EMR and scheduling systems, orient new staff, and educate teams on department standards.

Qualificações

• High school diploma or GED required.
• Associate degree preferred.
• 4+ years of relevant experience required; 6+ years preferred.
• Experience with scheduling, registration, and insurance information preferred.

Responsabilidades

• Schedule return and other appointments.
• Ensure accurate demographic and insurance information.
• Coordinate physician and staff requests in one transaction.
• Educate staff on standards, policies and procedures.
• Provide orientation for new staff and interns.

Conhecimentos

Customer service

Communication

Problem solving

Team collaboration

Formação académica

High school diploma or GED

Associate degree preferred

Ferramentas

EMR scheduling systems

Eligibility tools

Document management

Descrição da oferta de emprego

**Scope of Position/Position Summary**The Scheduling Coordinator Lead is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary. **Minimum Qualifications**High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred. **Career Roadmap**FUNCTION FinanceSUB-FUNCTION Revenue Cycle - RegistrationCAREER BAND Individual Contributor - TechnicalCAREER LEVEL T4## Additional Information:## Location:Spielman Comprehensive Breast Center (0874)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***