Scheduling Coordinator I (Social Work)

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 37,000 - 61,000; Full time

Job summary

A leading healthcare institution is seeking a Scheduling Coordinator I to manage patient appointments and coordinate with families and clinicians. This entry-level role involves scheduling, responding to inquiries, and assisting with insurance authorizations. The ideal candidate will have a high school diploma and relevant experience. Benefits include medical, dental, and tuition reimbursement.

Benefits

Medical

Dental

Vision

401K with match

Tuition reimbursement

Free parking

Child care subsidies

Professional development opportunities

Qualifications

• 1-3 years of related experience required.

Responsibilities

• Accurately schedule and confirm patient appointments.
• Monitor appointments, cancellations, and no-shows.
• Respond timely to patients, families, and staff inquiries.

Education

High School Diploma or GED

Associate or higher degree

Job description

Job Title: Scheduling Coordinator I (Social Work)

Join to apply for the Scheduling Coordinator I (Social Work) role at Kennedy Krieger Institute.

Overview:

The Scheduling Coordinator I will manage scheduling for new and follow-up patient appointments. Responsibilities include greeting and checking in/out patients, collecting treatment information, estimating deposits, providing cost estimates, determining patient liabilities, establishing payment plans, and coordinating payment information with non-par payer sources. The role may also involve assisting the crisis management team and interacting professionally with patients, families, clinicians, and staff.

Responsibilities:

1. Accurately schedule and confirm patient appointments.
2. Answer phones, direct calls, take messages, and follow up promptly.
3. Monitor appointments, cancellations, and no-shows.
4. Coordinate with providers and families to reschedule appointments as needed.
5. Maintain contact regarding insurance coverage and authorizations.
6. Respond timely to patients, families, and staff inquiries.
7. Reschedule appointments based on clinician leave requests.
8. Work with Patient Access to retrieve insurance authorizations.
9. Track and process quality and patient data.
10. Respond to behavioral crises as a team member.
11. Assist in training Patient Service Specialists.

Qualifications:

• High School Diploma or GED required; associate or higher degree preferred.
• 1-3 years of related experience required.

Benefits include medical, dental, vision, 401K with match, tuition reimbursement, free parking, and child care subsidies. Professional development opportunities are also offered.

Salary Range: USD $37,132.78 to $60,215.17 per year.

Additional Details:

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Administrative
• Industry: Hospitals and Healthcare