Telehealth Behavioral Health Provider - Crisis Line - PRN

Mantra Health; United States; Remote; Part time

Job summary

A leading telehealth provider is seeking a PRN Behavioral Health Provider to support students in crisis through a dedicated service. The role involves active listening, crisis intervention, and collaboration to ensure student safety. Ideal candidates will have a Master’s degree and experience in telehealth or crisis management. This position offers flexible scheduling and the chance to make a meaningful impact on young adults' mental health.

Benefits

Professional growth opportunities

Competitive salary and benefits package

Qualifications

• 1+ years experience practicing telehealth, crisis management, or in a call center environment.
• Training and experience in assessment, crisis intervention, and treatment planning.

Responsibilities

• Provide warm, empathetic responses to incoming calls from students needing support.
• Complete risk assessments and de-escalate crisis intensity to prevent self-harm.
• Collaborate with students to develop a plan for safety and recommend next steps.

Skills

Crisis Management

Active Listening

Solution-Focused Approaches

Education

Master’s degree in psychology, social work, or a related field

Job description

Telehealth Behavioral Health Provider - Crisis Line - PRN

Remote

Start Date: Flexible

Schedule: PRN. We are looking to fill a minimum of two 8-hour shifts per month. Available shift times are 12:00 PM – 9:00 PM and 8:30 PM – 12:30 AM ET

Company Overview:
At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students.

Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school.

From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work.

Opportunity for Impact:
We are seeking a PRN Behavioral Health Provider to provide direct services to students utilizing Mantra’s ConnectNow service, an in-the-moment crisis/support line for college students. In this role you will use active listening and solution-focused approaches to collaboratively engage students seeking support with mental health concerns. In cases of high risk, you will assess the situation and recommend appropriate crisis interventions for implementation by individual students, campus staff, and community helpers. We’re excited to meet folks of all backgrounds who are inspired about our mission to solve the mental health crisis for young adults.

The expected pay for this position is $30/hour with a weekend evening differential.

What You’ll Do:

• Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis
• Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.
• Collaborate with students to develop a plan for safety and recommend next steps.
• Support students seeking ongoing care via external referrals, referrals to Mantra Care or available campus resources.
• Initiate follow-up calls to check on client welfare and encourage service linkage.
• Maintain clinical documentation, ensuring detailed and accurate logging of user sessions.

Who You Are:

• A Master’s degree in psychology, social work, or a related field
• 1+ years experience practicing telehealth, crisis management, or in a call center environment
• Training and experience in assessment, crisis intervention, and treatment planning
• Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols
• Proven ability to work well under pressure while maintaining professionalism and maturity
• Ability to exercise excellent independent judgment with minimal direct supervision
• Eagerness for professional and personal growth opportunities
• Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends

And the following would be nice

• Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.)
• 2+ years of experience practicing mental health counseling and psychotherapy
• Ability and interest in picking up extra shifts as needed to cover team member’s PTO

Why Choose Mantra:

• Potential to shape and lead clinical functions within a mission-driven organization.
• Exceptional opportunities for professional growth through leadership development, enhancement of clinical expertise, and team management in a dynamic and collaborative environment
• Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare.
• Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults.

Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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