Scheduling Coordinator - Home Health

BEACON HOME HEALTH; San Diego (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Critical illness benefit

Paid time off

Employee assistance program

Job summary

Seaport Scripps Home Health in San Diego is seeking a Scheduling Coordinator to manage clinical staff-to-patient scheduling and related workflow, ensuring smooth operation of our home health services. This on-site role requires excellent communication, strong organizational skills, and at least 1 year of healthcare customer service experience; familiarity with HCHB is preferred.

Enjoy competitive compensation, health and retirement benefits, and the chance to support care teams while delivering

Qualifications

• 1 year minimum experience of customer service in the healthcare/medical office environment.
• Preferably proficient in HCHB.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Responsibilities

• Serves as the primary and secondary responder to all inbound phone calls.
• Responsible for maintaining information involving current staffs and contract staffs demographic information, skill sets, availability and productivity levels.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Accurately completes all workflow associated with staff requests for scheduling changes and related tasks.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively with staff regarding coordination of care expectations and deadlines.
• Maintains positive working relationships with current and contract staff.
• May be required to provide on call services on weeknights and weekends.
• Provides administrative support for clinical and marketing staff.
• Ensures compliance with state, federal & Medicare regulatory requirements.

Skills

Customer service

Scheduling coordination

Communication skills

Organizational skills

Healthcare administration

HCHB

Tools

HCHB

Job description

Scheduling Coordinator - Home Health

Pay: $26.00 - $31.00 per hour

Job Type: Full Time

WELCOME TO THE SEAPORT SCRIPPS HOME HEALTH FAMILY!

At Seaport Scripps Home Health, we believe that a career in healthcare the noblest of professions. Great clinical operations support makes home health possible. They help us fulfill our mission to provide LIFE CHANGING SERVICE to our patients and their families.

A career with Seaport Scripps Home Health requires a commitment to making work fun and CELEBRATING successes; delivering and holding each other to the HIGHEST STANDARDS of care and professionalism; continual LEARNING ; treating others as PEOPLE whose interest matter as much as our own; being innovative while using GOOD JUDGEMENT. One other thing about our work culture; we know that in order for our patients to receive the care they deserve, we to put our EMPLOYEE’S FIRST.

Benefits Include:

• Competitive compensation
• Health, dental, vision, life and disability insurance
• 401(k) plan with generous company match
• Critical illness benefit
• Paid time off
• Employee assistance program

ABOUT THE JOB

The Scheduling Coordinator is responsible for managing all aspects of the clinical staff-to-patient scheduling process and completion of workflow to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

DUTIES & RESPONSIBILITIES

• Serves as the primary and secondary responder to all inbound phone calls.
• Responsible for maintaining information involving current staffs and contract staffs demographic information, skill sets, availability and productivity levels.
• Assists the Intake department by supplying staffing solutions to new patient referrals.
• Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintain positive working relationships with current staff and contract staff.
• Demonstrates commitment, professional growth and competency.
• Provides insight to identify needs for additional staff.
• Maintains comprehensive working knowledge of contractual staff relationships.
• May be required to provide on call services on the week nights and weekends.
• Serves as an administrative support resource for all clinical and marketing staff.
• Ensures compliance with all state, federal & Medicare regulatory requirements.

REQUIREMENTS

• 1 year minimum experience of customer service in the healthcare/medical office environment.
• Preferably proficient in HCHB.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

ABOUT THE COMPANY

Seaport Scripps Home Health is a subsidiary of the Pennant Group network with 300+ locations throughout the country. We offer the best of both worlds – The backing and stability of a proven healthcare "giant", with the permission to operate locally as if it were our own San Diego based business.

What makes us unique besides our culture of high performers and exceptional care? At Seaport Scripps Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We offer the only all-in-one approach to post-hospital healthcare services in San Diego.

We operate with the Core Values as our guide:

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk TakingCustomer Second
• Ownership

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.