Scheduling Coordinator(Bilingual Spanish Required)

True Care; New York (NY); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Professional development opportunities

Job summary

True Care in the New York metro area is seeking a Home Care Scheduling Coordinator to coordinate caregiver placement and visit confirmations between caregivers and patients.

You will create and maintain staff schedules, confirm attendance, and communicate with patients, families and physicians while upholding True Care's policies.

This full-time role requires Spanish bilingualism, strong communication, and a compassionate approach to elderly care, with on-site hours in Queens.

Qualifications

• Bilingual fluency in Spanish is required.
• Strong interpersonal and communication skills.
• Excellent customer service with empathy and patience for elderly population.

Responsibilities

• Coordinate caregiver placement and visit confirmations between clients and caregivers.
• Maintain a caseload and schedules for home care visits.
• Respond to inquiries from physicians, contracts, and families promptly.
• Ensure patient confidentiality and adherence to policies and procedures.

Skills

Bilingual Spanish

Interpersonal communication

Customer service

Multitasking

Telephone/Email communication

Education

High School diploma or GED

Tools

HHAeXchange

Job description

Company Overview:

True Care is a LHCSA providing outstanding home care service in the New York Metropolitan area, upstate New York, Westchester and Colorado (under the Andrea's Angels name). Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Position title

Home Care Scheduling Coordinator

Location

Full-time Monday-Friday 9 am-5 pm onsite in Queens, New York

Position summary

The Home Care Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Care’s policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service.

Key Responsibilities

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHAeXchange
• Successfully maintain a caseload of 90-115 patients ensuring they receive the best homecare service
• Participate in departmental trainings
• Assist the Team Lead with coverage and work with the team members with any staffing challenges
• Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHAeXchange
• Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
• Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status
• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
• Maintain and document communication with all caregivers in HHAeXchange; coordinate the caregivers’ schedules and maintain a schedule of all services per month
• Verify billed services against requested services
• Maintain patient confidentiality and privacy with dignity and respect
• Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation
• Manage phone calls in a supportive, reassuring manner for patients, families, physicians, and others

Required Qualifications

• High School diploma/ GED equivalent
• Knowledge of HHAeXchange is highly preferred
• Bilingual Fluency in Spanish
• Strong interpersonal and communication skills
• Able to deal with difficult or sensitive situations in person or on the phone
• Excellent customer service having empathy and patience in working for elderly population
• Able to multitask and work in an extremely fast paced environment
• Ability to maintain a professional demeanor when handling issues

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space