Scheduling Coordinator (33024)

ExamWorks; Rockford (IL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits (medical, vision,

paid time off

401k

Job summary

ExamWorks is seeking a highly organized Scheduling Coordinator for a 100% remote, work-from-home role. The position involves scheduling examinations and coordinating with clients, physicians, and examinees to meet provider specialty and location requirements.

The role requires at least one year of customer-service experience, strong computer skills, and adherence to HIPAA regulations. The schedule runs Monday through Friday, with two 8:00am–4:30pm or 8:30am–5:00pm CST options and duties

Qualifications

• Minimum one year customer-service experience; or equivalent combination of education and experience preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.

Responsibilities

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians’ offices.
• Communicate with clients regarding appointment scheduling, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.

Skills

Customer service

Communication skills

Time management

Attention to detail

Discretion / confidentiality

HIPAA compliance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Internet

Job description

At ExamWorks, we're committed to delivering exceptional service through collaboration, accuracy, and customer care. We're looking for a highly organized Scheduling Coordinator to join our team in a 100% remote, work-from-home role. If you're someone who enjoys juggling multiple priorities, solving problems, and helping people while working in a fast-paced environment, we'd love to hear from you. The schedule is Monday through Friday; 8:00am-4:30pm or 8:30am-5:00pm CST. As a Scheduling Coordinator, you'll be responsible for scheduling and coordinating appointments between clients, physicians, and examinees. You'll ensure that client requirements for provider specialty and location are met while arranging any necessary ancillary services to support the appointment process.

Essential Job Functions

• Schedule examinations through the system database.
• Schedule and confirm appointment dates and times with physicians’ offices.
• Communicate with clients regarding appointment scheduling, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Confirm receipt of records for record review referrals.
• Prepare and send exam notification letters daily.
• Communicate with physicians, clients and or examinees.
• Submit client invoice and/or issues to accounting if charges are incurred.
• Ensure prompt pre-payment for services issued when required.
• Coordinate ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
• Respond to requests for report status and/or information.
• Provide support to other offices as needed.
• Arrange lodging and or transportation for out-of-town examinees.
• Process mail, deliveries and shipments as needed.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one year customer-service experience; or equivalent combination of education and experience preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Ability to follow instructions and respond to managements’ directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

• competitive benefits (medical, vision, dental)
• paid time off
• 401k