Patient Support Specialist

EmergeOrtho

Hendersonville (NC)

On-site

USD 22,000 - 29,000

Full time

4 days ago

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Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho in North Carolina is seeking a Patient Support Specialist to greet patients, verify insurance, check-in and check-out, schedule appointments, prepare charts, and process orders with warmth and professionalism.

The role requires strong communication, the ability to multi-task under pressure, careful handling of confidential information, and a commitment to delivering exceptional patient service while supporting a team of providers and staff across multiple locations.

Qualifications

Experience in customer-facing roles and front desk operations.
Ability to verify insurance information and schedule appointments.
Strong communication and multi-tasking abilities in a busy healthcare setting.

Responsibilities

Greet patients and manage check-in/check-out processes.
Verify insurance and schedule appointments; prepare and review charts for appointments; process orders.
Maintain professional communication with staff and providers regarding patient needs.

Skills

Customer service

Communication skills

Insurance guidelines

Check-in experience

Teamwork

Education

High school diploma/GED or equivalent previous experience

Tools

Job description

Join Our Team as a Patient Support Specialist - Start Immediately!

Why Join EmergeOrtho?

Hiring Immediately - Start your journey with us right away!
Great Team - Be part of a collaborative, patient-focused team
On-the-Job Training - Get fully equipped for success from day one with comprehensive on-the-job training

Who Should Apply?

If you're organized, empathetic, and passionate about helping others navigate their healthcare journey, we want to hear from you. Whether you're experienced or just starting out, your dedication is what matters most. Make a meaningful impact -

Qualifications and Experience:

High school diploma/GED or equivalent previous experience.
Sound communication skills.
Excellent customer service.
Previous experience as a check-in specialist is recommended, but not required.
Experience and knowledge of insurance guidelines and insurance entry.
Experience in financial collections is recommended, but not required.
Ability to handle high patient volumes.
Ability to maintain composure when stressful situations are encountered.
Ability to multi-task and prioritize.

Responsibilities include, but are not limited to, the following:

Greeting patients; answering phones; patient check-in, registration, and check-out; insurance verification; appointment scheduling; prepare and review charts for appointments; and processing orders
Keeps an open line of professional communication with assigned staff and providers regarding patient needs
Maintains a pleasant and cooperative demeanor while performing all duties
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

Benefits: