Scheduling Coordinator

St Josephs Medical Center; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

Dignity Health - St. Joseph's Medical Center in Stockton, CA is seeking a Scheduler to coordinate patient appointments and provider schedules for procedures, tests, and studies. You will verify insurance and documents, communicate effectively, and deliver outstanding customer service in-clinic and by phone.

The role requires attention to detail, multitasking, and clear communication to manage scheduling complexities and inquiries, while upholding Medical Center policies and procedures.

Qualifications

• High School Graduate or GED.
• 2–4 years' experience in hospital or medical environment.
• Minimum 1 year experience as a procedural scheduler on a computerized scheduling system (radiology, surgery, cath lab, etc)

Responsibilities

• Schedule patient appointments and coordinate multiple provider schedules for procedures, tests, and studies.
• Ensure timely scheduling through effective communication; verify patient insurance and documentation.
• Provide exceptional customer service to patients via phone and in-clinic assistance.
• Demonstrates the ability to safely and competently perform tasks per Medical Center policy and procedure.
• Maintain accurate procedure appointment schedules and adjust for errors, conflicts, and emergencies as required.
• Receive, screen and handle telephone calls; schedule appointments and give necessary instructions.
• Prepare and distribute schedules to appropriate personnel ensuring accuracy.
• Maintain filing systems on Quality Assurance.
• Order and maintain necessary medical supplies to perform duties.

Skills

Attention to detail

Multitasking

Communication skills

Reasoning skills

Education

High School Diploma or GED

Job description

Where You'll Work

Founded in 1899, Dignity Health - St. Joseph's Medical Center is a 355-bed, acute care, nonprofit hospital located in Stockton, California. Serving over 125,000 patients annually, the hospital offers a full complement of services including a Level III NICU, cancer care, heart care, and a family birth center. Additionally, St. Joseph's Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and was named one of America's 250 Best Hospitals by Healthgrades in 2026.

One Community. One Mission. One California

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

Demonstrates the ability to safely and competently perform tasks and procedures according to Medical Center policy and procedure.

Including, but not limited to:

• Maintains accurate procedure appointment schedule, including making the necessary adjustments for errors, conflicts and emergencies as required.
• Receives, screens and handles telephone calls appropriately. This includes scheduling appointments and giving necessary instructions.
• Accurately prepares and distributes the schedule to appropriate personnel ensuring accuracy.
• Maintains accurate record keeping filing systems on Quality Assurance.
• Orders and maintains the necessary medical supplies necessary to perform duties.

Job Requirements

Required

• High School Graduate or GED
• Minimum two to four (2-4) years' experience in hospital or medical environment
• Minimum of one year experience as a procedural scheduler (radiology, surgery, cath lab, etc) on a computerized scheduling system

Preferred

• Other Medical training emphasis