Scheduling Coordinator

Genesis OBGYN; Tucson (AZ); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Paid Holidays

401k

Job summary

Genesis OBGYN Northwest is seeking a Scheduling Coordinator to manage provider schedules and handle inbound and outbound calls. This in-office role focuses on ensuring full, efficient clinic schedules and delivering an excellent patient experience.

The position requires coordinating with providers, registering new patients, and maintaining accurate records in the EHR, while handling inquiries about services, insurance, and billing. Strong communication and confidentiality are essential.

Qualifications

• Strong knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Ability to handle confidential and sensitive information.
• Ability to provide patient-centered care and support.
• Bilingual English/Spanish is helpful but not required.

Responsibilities

• Assist patients with scheduling, rescheduling and confirmation of appointments.
• Manage a high volume of calls with professionalism and empathy.
• Register new patients and maintain patient records in the EHR.
• Coordinate with providers’ availability and office policies.
• Respond to general questions regarding office operations, insurance, and billing.
• Make follow-up calls to remind patients of upcoming appointments.

Skills

Medical terminology

Communication skills

Confidentiality

Patient-centered care

Bilingual Eng/Spa

Education

High School Diploma or GED

Job description

Genesis OBGYN Northwest - Scheduling Coordinator

JOB DESCRIPTION

Summary:

The Scheduling Coordinator is responsible for effectively managing provider schedules, including handling inbound and outbound calls, to ensure that clinic schedules are full, productive, and efficient, while also providing patients with the best possible experience. This is not a remote position; it is an in-office position.

Essential Functions:

• Assist patients with scheduling, rescheduling and confirmation of appointments.
• Appropriately manage multiple incoming calls.
• Daily review of providers’ upcoming schedules to ensure maximum efficiency and optimization.
• Assist with administrative tasks.
• Responsible for maintaining patient records and information confidentiality and in accordance with policies and laws.
• Respond to patient inquiries, complaints and concerns.
• Ensure exceptional patient experience throughout phone call.

Primary Duties:

• Handle a high volume of calls with professionalism and empathy, addressing patient inquires, providing information on services, and managing appointment requests
• Register new patients
• Schedule, reschedule, and confirm patient appointments, ensuring accuracy in coordinating with providers’ availability and office policies.
• Respond to general questions regarding office operations, insurance, billing and the ability to recognize urgent requests to transfer to the triage department.
• Maintain patient records by accurately updating patient information in the EHR system.
• Make follow-up calls to remind patients of upcoming appointments and to gather necessary pre-appointment information.
• Assist with other clerical tasks as needed.

Knowledge, Skills, and Abilities:

• Strong knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Ability to handle confidential and sensitive information.
• Ability to provide communication and patient-centered care, ensuring that each patient feels supported.
• Bilingual (English/Spanish) helpful but not required.

Education:

• Education: High School Diploma or GED required.

Experience:

• A minimum of 3 years of experience in a healthcare setting or call center specific to healthcare required.
• Healthcare appointment scheduling experience required.

Benefits offered:

• Health, Dental, Vision insurance
• PTO, Paid Holidays
• 401k