Scheduling Coordinator

Central Florida Oral, Facial and Periodontal Surgery; The Villages (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

401(k) Plan with Company Match

Health Savings Account (HSA) with HDHP

Life Insurance (basic & supplemental)

Paid vacation and holidays

Disability plans

Job summary

Central Florida Oral, Facial and Periodontal Surgery is seeking a Scheduling Coordinator for an in-person role in The Villages, FL. You will greet patients, answer phones, schedule appointments, and help manage daily provider schedules to optimize patient flow.

Applicants should have a high school diploma and at least one year of customer service experience, with familiarity in dental terminology and strong organizational skills.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience.
• Understanding of dental terminology.
• Strong typing, filing, and basic office skills.
• Good organizational skills and professional presence.

Responsibilities

• Greet patients, answer phones, schedule appointments.
• Collect patient financial responsibility and prepare charts.
• Provide concierge-level customer service to patients, referring offices, and team members.
• Maintain a neat reception area and professional relationships with referring offices.
• Maintain HIPAA confidentiality.
• Manage daily provider schedules and patient flow to reduce wait time.
• Assist patients as necessary.
• Perform related duties as assigned.

Skills

Customer service experience

Dental terminology

Professional communication

Typing and filing

Organizational skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time The Villages, FL, US

This is an in-person, Monday-Friday position at our Central Florida location: 1950 Laurel Manor Dr. #174, The Villages, FL 32162

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

Paradigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status

E-Verify Participation Notice:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.