Scheduling Coordinator

Embrace our World Orthodontics; St. Louis (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Embrace our World Orthodontics is seeking a Scheduling Coordinator to manage patient intake, appointment scheduling, and flow within a fast-paced orthodontic practice in St. Louis.

You will coordinate with doctors, staff, and patients to ensure timely, accurate scheduling and records handling. The role requires excellent customer service, strong communication, attention to detail, and the ability to multitask.

Qualifications

• High-School Diploma required.
• 1–3 years of relative experience preferred.
• Experience in patient intake and scheduling is beneficial.

Responsibilities

• Schedule, authorize and send pertinent records for appointments.
• Maintain a positive and friendly attitude and deliver excellent customer service to patients.
• Coordinate patient schedule and flow for the practice with accuracy and attentiveness.
• Be receptive to training and coaching on best practices.
• Maintain an organized working space.
• Coordinate with team members and doctors for scheduling issues or questions.
• Other duties as required related to scheduling.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Team coordination

Reliability

Professional demeanor

Education

High-School Diploma

Tools

Microsoft Office

Web browser

Job description

Summary of Position:

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

Key Benefits:

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options.

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

Essential Job Function:

• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Excellent customer service experience
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Computer skills: Microsoft office and Web Browser
• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• High-School Diploma Required
• 1-3 Years Relative Experience

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.