Scheduling Coordinator

10X Health System; Scottsdale (AZ); On-site; USD 33,000 - 37,000; Full time

Job summary

10X Health System is seeking a Scheduling Coordinator in Scottsdale, AZ to manage patient appointment scheduling across a national telehealth platform. The role handles booking, reminders, and recovery of missed visits in a fast-paced environment.

The ideal candidate is highly organized, a strong communicator, and proficient with CRM tools. Onsite work setting with competitive base compensation and opportunities to contribute to patient care continuity.

Qualifications

• 2+ years of experience in medical scheduling, patient coordination, or a customer-facing healthcare operations role
• Proficient in CRM systems (Salesforce, HubSpot) and standard office software
• Associate degree preferred; HS diploma or GED considered

Responsibilities

• Schedule new patient consultations and follow-ups across provider calendars
• Process appointment requests via phone, email, portal, and referrals within SLAs
• Document appointment details, patient preferences, and instructions in Salesforce/EMR with accuracy
• Monitor queues for no-shows and cancellations; take corrective action
• Conduct outbound outreach to recover missed or cancelled appointments
• Escalate repeated no-shows to care coordination
• Send proactive reminders at 48- and 24-hour intervals; confirm readiness
• Identify barriers to attendance and resolve scheduling issues
• Maintain HIPAA-compliant communications and records
• Track scheduling metrics and surface insights to operations

Skills

Excellent organizational skills

Strong communication skills

HIPAA compliance

Customer-focused

Problem solving

Education

Associate's degree preferred

High School Diploma or GED considered

Tools

Salesforce

HubSpot

Microsoft Office

Job description

BASE COMPENSATION: $24.00 - $27.00 per hour

LOCATION: Scottsdale, AZ

WORKPLACE SETTING: Onsite

POSITION SUMMARY

The Scheduling Coordinator is a critical member of the Patient Operations team, responsible for managing the full lifecycle of patient appointment scheduling across 10X Health's national telehealth platform. This roleownsappointment booking, proactive patient outreach for reminders, and rapid recovery of missed or cancelled visits - ensuring every patient stays on track with their care journey. The ideal candidate is highly organized, a strong communicator, and thrives in a high-volume environment.

ABOUT 10X HEALTH SYSTEM

10X Health System is a pioneering company at the forefront of the health and wellness industry, dedicated to revolutionizing the way individuals approach their personal health and well-being. With a philosophy rooted in the principle that optimal health is the foundation for a life lived to the fullest, 10X Health provides cutting-edge solutions and personalized health plans designed to empower individuals to achieve and maintain peak physical and mental performance.

The company's comprehensive approach to health combines the latest advances in medical science, nutrition, fitness, and technology to offer a suite of services that include state-of-the-art diagnostic testing, individualized treatment protocols, and ongoing support from a team of world-class health professionals. 10X Health's commitment to innovation and results has established it as a leader in the health optimization space, catering to those who strive to push the boundaries of what is possible in their health journey.

OBJECTIVES

• Schedule new patient consultations, follow-up appointments, and care plan reviews across provider calendars, coordinating availability to maximize providerutilizationand minimize scheduling gaps
• Process appointment requests received via phone, email, patient portal, and internal referrals accurately and within defined response time standards
• Document all appointment details, patient preferences, special instructions, and scheduling actions in Salesforce and the EMR/scheduling system with consistency and accuracy
• Monitor daily appointment queues toidentifyno-shows, late cancellations, and unfulfilled bookings and take prompt corrective action
• Conduct outbound outreach (phone, email, SMS) to recover missed and cancelled appointments within defined SLAs,maintaininga prioritized rescheduling queue based on care urgency
• Escalate patients with repeated missed appointments or persistent attendance barriers to the care coordination team for follow-up
• Execute proactive appointment reminders at defined intervals (48-hour and 24-hour prior), confirming patient readiness including technology access and pre-appointment requirements
• Identifyand resolve barriers to attendance — technology issues, scheduling conflicts,addresschanges — before the appointment date
• Serve as a professional, empathetic point of contact for patients with scheduling questions or concerns,maintainingHIPAA-compliant handling of all communications and records
• Track key scheduling metrics (fill rate, no-show rate, reminder response rate,reschedulerecovery rate) and surface patterns and insights to the operations team for continuous improvement

COMPETENCIES

• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with a professional, empathetic, and patient-focused approach
• Ability to coordinate complex schedules while balancing patient and provider needs
• High attention to detail when managing appointments and maintaining accurate documentation
• Proactive problem solving with the ability to anticipate and resolve scheduling issues
• Ability to prioritize competing requests while meeting established response times
• Commitment to maintaining patient confidentiality and HIPAA compliance
• Collaborative approach with the ability to work effectively across clinical and operational teams

EDUCATION & EXPERIENCE

• 2+ years of experience in medical scheduling, patient coordination, or a customer-facing healthcare operations role
• Proficient in CRM systems (e.g., Salesforce, HubSpot) Shopify, Microsoft Office Suite, and other relevant technical software. Salesforce experiencestronglypreferred.
• An associate's degree is preferred, but High School Diploma or GED will also be considered

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, 10X Health System recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.If you require any accommodations during the application process or have any questions, please contact [e-mail].

NO SOLICITATION POLICY

10X Health does not accept unsolicited resumes, calls, or communications from staffing agencies or third-party recruiters. Any such submissions will be considered the sole property of 10X Health and will not obligate the company to pay any fees. Please refrain from contacting us regarding this posting.