Scheduling Coordinator

ABS Kids; San Diego (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full benefits

Casual work environment

Opportunities for advancement

Job summary

ABS Kids in San Diego is seeking a Scheduling Coordinator to organize Behavior Technicians by home location and match them to clients by residence. You will contribute to efficient scheduling in a mobile clinical environment and support a team of 30–40 medical providers.

You will maintain schedules in Central Reach, ensure HIPAA compliance, and collaborate with ABA Lead Scheduler. The role offers $18-$19 per hour, full benefits, a casual environment, and opportunities for advancement.

Qualifications

• Minimum high school diploma; bachelor's degree preferred.
• At least 1 year of customer service experience.
• Experience in medical office scheduling preferred.
• Scheduling experience in ABA or complex environments strongly preferred.
• Strong organizational and communication skills.
• Ability to prioritize and manage time effectively.
• Independent worker who adapts quickly to policy changes.
• Excellent phone etiquette and customer service.

Responsibilities

• Fill permanent scheduling needs based on patient needs.
• Proficient in software systems, Excel and Google Suite.
• Update patient and staff availability in Central Reach.
• Maintain up-to-date records on staff and patient availability.
• Update databases with scheduling changes.
• Modify and update patient schedules as necessary.
• Address concerns with filling schedules with ABA Lead Scheduler.
• Evaluate staffing needs per region.
• Communicate all schedule changes to staff.
• Analyze reports on scheduling status and service hours.

Skills

Customer service

Organizational skills

Communication skills

Time management

Independent work

Phone etiquette

Attention to detail

Education

High School Diploma

Bachelor's Degree preferred

Tools

Microsoft Office

Google Suite

Central Reach

Job description

Job Requirements

ABS Kids is looking for a Scheduling Coordinator to join our team! This is a unique position where you will schedule Behavior Technicians based on their home location and match them to clients based on where they live. If you have prior experience scheduling in a mobile clinical environment or for a large group (30-40) of medical providers and enjoy "putting pieces of a puzzle together", then we want to talk to you!

ABS Kids is looking for a Scheduling Coordinator to join our team! This is a unique position where you will schedule Behavior Technicians based on their home location and match them to clients based on where they live. If you have prior experience scheduling in a mobile clinical environment or for a large group (30-40) of medical providers and enjoy "putting pieces of a puzzle together", then we want to talk to you!
Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. Every team member at ABS Kids is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our clients.

Why work for ABS Kids?

• $18-$19 / hour - based on qualifications
• Full benefits
• Casual work environment
• Opportunities for advancement

What would you do?

• Fill permanent scheduling needs based on patient needs
• Proficient in software systems, excel and google suite
• Update patient and staff availability in Central Reach
• Maintain up to date records on the availability of staff and patients
• Update databases with incoming schedule changes
• Modify and update patient schedules as necessary
• Address concerns with filling schedules/communication directly with ABA Lead Scheduler
• Evaluate staffing needs per region
• Communicate all schedule changes to appropriate staff
• Analyze reports on scheduling status of cases and fulfillment of service hours
• Utilize scheduling and reporting software to manage patient and staff schedules
• Adhere to federal HIPAA regulations, as well as any company policies & procedures

Who are we looking for?

• Minimum High School Diploma, Bachelor\'s Degree preferred
• A minimum of 1 year of customer service experience
• Prior medical office and/or scheduling experience preferred
• Prior scheduling experience at an ABA service provider or in another relevant complex scheduling environment strongly preferred
• Strong organizational and communication skills to build and foster effective relationships
• Ability to prioritize work and good time management skills
• Ability to work independently and adapt quickly to new policies and protocols
• Must demonstrate excellent phone etiquette and exceptional customer service skills
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Computer literacy skills including Microsoft Office

Who We Are

• It’s in the wow moments that we find our purpose at ABS Kids. Our shared experiences are the milestones that influence our work. The mission of our work with children with autism and their families feeds our spirit. With every wow moment, we can see our impact grow.
• At ABS Kids we are empowered by the breadth of our differences. Our mission is to create a culture where all people thrive because their diverse stories are heard and celebrated. We commit to an evolving understanding of diversity as we learn from one another.
• We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.