Scheduling Coordinator

Broward Childrens Center; Pompano Beach (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Employee childcare programs

Job summary

Broward Children’s Center in Pompano Beach, FL is seeking a Social Services Scheduling Coordinator to manage client charts, scheduling, and program data. You will assist in supervising respite staff, coordinate group activities, and maintain accurate records for outcomes and reporting.

The role requires a high school diploma or GED with at least one year of related scheduling or medical experience; bilingual Spanish is preferred.

Qualifications

• High school diploma or GED and one-year related scheduling coordination or activities coordination experience, or medical training such as CNA/MA.

Responsibilities

• Assist Assistant Director with daily supervision of respite staff and monitor performance, client interactions, and adherence to protocols.
• Gather and track client data for program outcomes and ensure client charts are documented.
• Keep client paperwork updated and compliant.
• Coordinate monthly Social & Activity Group for the social services department.
• Organize and maintain client files and staff per County grant requirements.
• Assist with scheduling staff visits, confirm appointments, and resolve conflicts with supervisors.
• Answer incoming calls, screen messages, and prepare necessary documents.
• Maintain department's electronic scheduling and client database.
• Support Social Services Director with programs and events (nutrition education, parent groups, etc.).
• Attend in-service training and community workshops; liaise between staff and clients.

Skills

Scheduling coordination

Bi-lingual Spanish

Data tracking

Client charts management

Education

High school diploma or GED

Medical training (CNA/MA) or related experience

Related pediatric/medical program experience

Tools

None

Job description

Job Details

Job Location: Social Services - Pompano Beach, FL 33060

Compiles and maintains records and office activities of Program. Performs a wide variety of duties by utilizing knowledge of systems or procedures. The Social Services Scheduling coordinator will review assessments of medically complex clients, and provides ongoing scheduling support to program parents, assist in supervision of staff, and oversee client chart management to track and report on program outcomes and data.

This person also works with the Social Services Director to plan and execute ongoing projects, events, and activities within the Social Services department.

Qualifications

Broward Children’s Center (BCC) is dedicated to transforming lives by providing specialized care to children and young adults who are medically fragile and developmentally disabled. Our comprehensive services range from 24/7 skilled nursing at our pediatric care facility to developmental education programs, therapeutic support, and family-centered services like respite care, social services, and in-home health support.

With unique programs including ABA therapy, developmental preschools, K-12, Home Health and PPEC outpatient care, BCC ensures each individual receives tailored support to thrive. Our team also takes part in community events, such as our annual 5K and golf tournament, creating a vibrant, mission-driven workplace.

“With your support, Broward Children’s Center (BCC) provides quality programs to infants, children, and young adults who are developmentally disabled and/or medically fragile through a continuum of services designed to meet the needs of children and their families.”

If you’re passionate about impactful work and a supportive team environment, BCC may be the perfect place for your career.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one-year related experience scheduling coordination or activities coordinator and/or medical training including, CNA, MA, former experience in a medical profession; or equivalent combination of education and experience in pediatric and or medical programs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Florida Driver's License
• First Aid/CPR Certification
• HIV/Aids certification
• HIPAA certification

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to clients or employees of organization. Bi-lingual Spanish (spoken and written) preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Social Services

• Assist Assistant Director with daily supervision of respite staff regarding performance, client interactions, medical care and staff following all required protocols.
• Gather and track client data for programmatic outcomes and ensure that client charts are thoroughly documented.
• Ensure that client paperwork is updated regularly and in compliance.
• Assist in coordinating monthly Social & Activity Group for social services department.
• Organize and maintain client files and staff as required by the County grant.

Scheduling

• Schedule and coordinate staff visits per established procedures. Confirms appointments, cancels appointments and notify staff of appointment changes. Discusses and resolve scheduling conflicts or problems with supervisors. Provides schedule updates during the day.
• Assists in answering all incoming telephone calls, screens and takes appropriate messages.
• Verify/confirm direct care staff assignments and prepare necessary paperwork.
• Type updated calendars; prepare newsletters, e-mail blasts and flyers for bulk mailing or digital distribution.
• Primary coverage of the on-call emergency cell.
• Post client information in Service Plan Binder including activity log sheets.
• Maintain department’s electronic scheduling and client database.
• Assisting the Social Services Director with social service related programs and events such, nutrition education classes, parent groups, sibling groups and social work team meetings
• Attend all Social Services Department in-service training and community workshops/seminars as scheduled
• Serves as liaison between staff and clients.
• Use discretion when assigning staff to meet clients’ needs based on staff expertise.
• Assist with the orientation and training of staff on Respite policies and procedures and conduct spot visits checks when needed.

Medical

• Maintain accurate records of staff medical trainings and compliance for social services department.
• Coordinates internal assessments of medically complex clients upon admission and intake.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee Childcare

BCC offers valuable childcare programs to support our employees and their families:

• Step Up Scholarship for Students with Unique Abilities (Pre-K up to 8th grade). We offer Private Therapy Services for those that qualify. Breakfast, lunch, and snacks are included.
• Early Learning Coalition of Broward County School Readiness Program (for children ages 1 up to 3 years old). Early Steps Therapy Services for those that qualify. Breakfast, lunch, and snacks are included.
• Employee Daycare (for ages 1 year through 5 years old), inclusive of breakfast, lunch, and snacks.
• Broward County Non-School Days: We offer our employees childcare when Broward County has non-school days (winter break, spring break, thanksgiving break), with the exception of major holidays (Thanksgiving, Christmas day, etc.).

Benefits

Join BCC and enjoy a supportive, robust benefits program designed to help you thrive in both your personal and professional life.

Equal Opportunity Statement

BCC/CCC is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, or any other protected characteristic.