Scheduling Coordinator

Zones, LLC; Kent, Northern (WA, KY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

Voluntary accident

Hospitalization and critical illness

401(k) with matching

Paid time off

Job summary

Zones – First Choice for IT. Zones, LLC is seeking a Scheduling Coordinator to provide scheduling support for Integration orders and coordinate with multiple teams to ensure on-time delivery and adherence to SLAs.

You will review orders, participate in meetings, track deployment metrics and schedule product placements in labs, while maintaining detailed reports and open orders. Strong writing and organizational skills are essential.

Qualifications

• Must have experience in customer service oriented work.
• Ability to meet deadlines in a fast paced environment while managing multiple projects.
• Excellent writing and editing skills with strong grammar.
• Detail oriented and highly organized with good problem solving.

Responsibilities

• Provide overall scheduling support and direction for integration orders.
• Review Customer SOWs and order details; track SLAs.
• Attend project meetings with planners and management as needed.
• Maintain Open Order/WIP reports and deployment metrics.
• Assign orders to lab technicians matching skills and customer needs.
• Coordinate with Purchasing to locate products in specified labs.

Skills

Strong writing

Deadline driven

Communication skills

Analytical skills

Customer service experience

Detail oriented

Self-motivated

Negotiation skills

Customer-centric

Job description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Position Overview:

The Scheduling Coordinators provide overall scheduling support and direction for all Integration orders. The Scheduling Coordinators work closely with Master Scheduler, lab managers, Warehouse management, project management, QA and engineering teams to ensure a seamless transition throughout the integration cycle while adhering to customer specific SLAs and scheduling requirements.

What you’ll do as the Scheduling Coordinator:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs job function in accordance to the Quality and Environmental Management System (QEMS)
• Review Customer SOWs and order details.
• Review order SLAs.
• Attend project meetings with TSC Planners and/or project management group as needed.
• Participate in weekly operations meetings with lab management.
• Track project deployment metrics to determine schedule parameters and establish baseline deployment times and metrics.
• Track all orders entering and leaving the lab.
• Maintain Open Order/WIP reports.
• Identify and schedule product placement in lab
• Work with integration management to assign orders to specific lab technicians matching skills and experience with customer orders.
• Works with Purchasing to determine product location (Carol Stream, Cerritos, Clifton Park or Kent).
• Match orders with talent matrix maximizing lab efficiency and production.

What you will bring to the team:

• Strong writing and editing skills (including grammar and punctuation)
• Ability to meet deadlines in a fast paced, changing environment while managing multiple projects and completion dates
• Strong communication and interpersonal skills
• Competent analytical and problem-solving skills
• Experience in customer service oriented work
• Extremely detail-oriented, thorough, with meticulous organizational skills
• Is self-motivated, shows initiative, and has the ability to think outside the box to solve problems and can negotiate and nurture relationships with individuals at all levels of authority
• Customer centric, possess the soft skills required for successful interaction with customers and partners

Qualified candidates can expect an hourly pay rate in the $25.00 - $30.00 range.

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.

• Medical, dental and vision coverage
• Life insurance
• Disability insurance
• Voluntary accident
• Hospitalization and critical illness insurance options
• 401(k) plan with matching provision
• Many more
• Paid time off and personal sick leave in compliance to individual state requirements

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.