Scheduling Coordinator

TEKsystems; Iowa City (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking Scheduling Coordinators for a remote role focused on assisting workers' comp claimants with scheduling diagnostic and outpatient therapy services. The ideal candidate should have customer service experience, strong communication skills, and the ability to navigate various computer programs while maintaining a high standard of accuracy.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 6+ months customer service experience in a professional environment.
• 40+ WPM typing.
• Ability to navigate multiple computer programs.

Responsibilities

• Contact workers' comp claimants for scheduling services.
• Input claimant demographic information and review documents.
• Communicate with various customers through multiple channels.

Skills

Customer Service

Typing

Multitasking

Tools

Outlook

Microsoft Teams

Job description

TEKsystems is seeking scheduling coordinators to join our clients team. This role is remote, but require candidates to be located in Iowa, Minnesota, Nebraska, Texas, OR Wisconsin.
*Description:*
Scheduling Coordinator:
In this role the employee will be expected to contact workers' comp claimants to assist with the scheduling of work comp diagnostic or outpatient therapy services. Employees will communicate with diagnostic imaging centers, outpatient therapy providers, work comp claimants and insurance carriers to ensure prompt scheduling of any diagnostic or outpatient therapy services. Strong emphasis on customer service, employee production and accuracy. Employees will be expected to communicate with various customers via phone, email, fax and text while working out of multiple programs including Outlook
Intake Coordinator:
In this role the employee will be expected to input workers' comp claimant demographic information while seeking any additional documentation required to facilitate the scheduling of work comp diagnostic or outpatient therapy services. This includes reviewing medical documents for accuracy and soliciting additional information from various sources including medical doctors, insurance carriers and other 3rd party vendors. Places a strong emphasis on customer service, employee production and accuracy. Employees will be expected to communicate with various customers via phone, email, fax and text while working out of multiple programs including Outlook, Microsoft Teams and internal record-keeping systems.
*Skills & Qualifications:*
6+ months prior customer service experience in a professional environment - any office location, no preference on industry
6+ month prior experience meeting set performance standards including production and quality.
40+ WPM typing
Ability to navigate multiple computer programs at once
Must have ability to connect to internet via ethernet cable
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 11, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.