Scheduling Coordinator

The Orthopaedic Institute; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

The Orthopaedic Institute in Florida is seeking a Scheduling Coordinator to assist patients in scheduling appointments and accessing medical care. You will handle calls quickly and accurately, ensuring an excellent service experience for every patient.

Responsibilities include coordinating appointments, sharing scheduling criteria, and supporting clinic staff. A high school diploma is required, with preference for prior customer service experience and the ability to learn scheduling software.

Qualifications

• High school diploma or equivalent required/preferred.
• Customer service experience is helpful but not required.
• Ability to learn and use scheduling software effectively.

Responsibilities

• Assist patients in scheduling appointments for new and existing patients.
• Provide accurate information on scheduling criteria to expedite patient prep and arrival.
• Be proactive, listen to customers, and offer alternatives as needed.
• Learn insurance processes including in-network and out-of-network coverages and prior authorizations.
• Support other office staff and assist with clerical tasks as directed.

Skills

Basic computer skills

Learn scheduling software

Excellent communication

Multi-tasking

Detail oriented

Education

High School diploma or equivalent

Tools

Scheduling software

Job description

Description

JOB OVERVIEW:

As a Scheduling Coordinator, you would assist new and existing patients by helping them schedule appointments gaining access to life changing medical care. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Accommodates scheduling needs of existing and new patients, including scheduling future appointments and addressing schedule changes.
• Provide accurate information of physician/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Learn different medical insurance processes as it relates to in-network and out of network coverages, prior authorizations and The Orthopaedic Institute protocols.
• Support and assist other office staff as needed, office and clerical activities as directed.

Requirements

QUALIFICATIONS/LICENSE:

None

EDUCATION:

High School graduate or equivalent

EXPERIENCE:

Previous customer service experience preferred but not required.

SKILLS:

• Basic computer skills and able to learn scheduling software.
• Excellent communication skills, both verbal and written.
• Ability to multi-task, manage details and organize efficiently and effectively.

PHYSICAL REQUIREMENTS:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-25 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.