Service Coordinator

Summit Fire & Security; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Summit Fire & Security is seeking a Service Coordinator to manage office activities for the Service department, ensuring profitability and customer satisfaction. Responsibilities include scheduling calls, coordinating equipment, and maintaining effective communication with customers and staff.

Ideal candidates will have strong time management, attention to detail, and proficiency with Microsoft Office; Salesforce experience is a plus.

Qualifications

• HS Diploma or equivalent required; Associate degree preferred.
• 1 year scheduling facility services experience or similar.
• Efficient time management skills; strong organizational abilities.
• Demonstrated critical thinking and problem-solving abilities.
• Collaborator who can work with all levels of employees.
• Strong diligence and accuracy in tasks and records.
• Excellent reading, writing, and verbal English communication.
• Proficiency with Microsoft Office; Salesforce experience preferred.

Responsibilities

• Schedule service calls with customers and coordinate equipment/materials.
• Schedule emergency service with customers.
• Create technician schedules.
• Coordinate all necessary subcontractors and lifts.
• Work with Service Ops Manager to review reports and upload for customer access.
• Communicate system impairments and service requests to Managers.
• Maintain professional communication with internal and external customers.
• Provide backup support on phones for administrative tasks.
• Perform other duties as assigned.

Skills

Time management

Collaboration

Critical thinking

Diligence

Communication

Education

HS Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Salesforce

Job description

JOB SUMMARY:

The purpose of the Service Coordinator is to maintain SFS's office management activities for the Service department, this includes scheduling and answering phones to ensure profitability and customer satisfaction for the department.

ESSENTIAL JOB DUTIES:

• Schedule service calls with customers.
  • Coordinate the necessary equipment/materials accordingly.
• Schedule emergency service with customers.
• Create Technician schedules.
• Schedule all necessary subcontractors, lifts as required.
• Work with the Service Operations Manager to review reports and upload for customer access.
• Communicate system impairments and service requests to the appropriate Manager.
• Communicate with internal and external customers in a professional manner.
• Provide backup assistance on phones for the administrative assistance.
• Communicate with internal and external customers in a professional manner.
• Other duties as assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• HS Diploma or equivalent required. Associate degree preferred.

Experience, Knowledge, Skill Requirements:

• 1 year scheduling facility services experience, preferred.
• 1 years of professional computer skills.
• Efficient time management skills developed organizational skills and ability to prioritize initiatives and business goals.
• Demonstrated critical thinking skills.
• Collaborator and ability to work with all levels of employees.
• Strong diligence and accuracy

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.
• Strong interpersonal, written, and oral communication skills.

Systems and Software Skills:

• Ability to operate a computer, use Microsoft Office required.
• Experience with SalesForce preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Up to 10% travel

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. Employee will frequently be required to drive and walk for periods.

Work Environment:

Employee will consistently be required to work indoors in an office setting, work alone and with others. Employees will occasionally be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee must occasionally wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affimative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

#LI-BB1

4714