Scheduling Coordinator

Ohio State University; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and vision benefits

Paid time off

Retirement plan options

Job summary

The Ohio State University invites applications for a Scheduling Coordinator in the Ross Heart Hospital. The role focuses on accurate patient demographics, insurance verification, and appointment scheduling to support efficient care delivery.

As a frontline staff member, you will interact with clinical teams and patients, ensuring smooth registration, scheduling and clearance processes. A high school diploma and strong communication skills are required; prior healthcare experience is a plus.

Qualifications

• High School Diploma or GED.
• 6 months experience in customer service or a healthcare environment.

Responsibilities

• Provide accurate information on products, services and procedures.
• Schedule return and other appointments as assigned.
• Collect and update patient demographic and insurance information.
• Coordinate requests for physicians and consumers in a single transaction.
• Support clinical and financial needs with accurate data.

Skills

Customer service

Interpersonal communication

Healthcare environment

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR) software

Scheduling systems

Registration systems

ABN

Eligibility software

Document management software

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Scheduling Coordinator Department: Ross | Ambulatory Care Center Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Scheduling Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications:

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Additional Information:

Location: Ross Heart Hospital (0353) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

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• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

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