Scheduling Coordinator

Wexner Medical Center; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Ohio State University Wexner Medical Center is seeking a Scheduling Coordinator to manage physician appointment scheduling, pre-registration and registration while ensuring accurate demographic and insurance information.

The role supports clinical staff and patients, resolving routine and complex inquiries, and coordinating with multiple systems including EMR and scheduling tools to streamline care delivery.

Qualifications

• High School Diploma or GED.
• PC knowledge and verbal, written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Responsibilities

• Schedule and manage patient appointments including pre-registration and registration.
• Verify demographics and insurance information to support clinical and financial needs.
• Coordinate physician and staff requests to address patient needs in a single transaction.
• Assist physicians and consumers by directing questions to the appropriate team.
• Communicate with clinical staff to ensure patient and department needs are met.

Skills

Customer service

Communication

Interpersonal skills

Verbal communication

Education

High School Diploma

Associates Degree

Tools

EMR systems

Scheduling software

Excel

Job description

Current Employees and Students

The Scheduling Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Preferred

• Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC.
• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding and third party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.