Scheduling Coordinator

HomePro; Carrollton (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K with company contribution

On-site fitness center

PTO and paid holidays

Employee discounts on HomePro products

Job summary

HomePro is seeking a Detail-Oriented Scheduling Coordinator to efficiently plan and coordinate installation and service appointments in Texas. The role focuses on optimizing schedules, maintaining clear communication with customers and technicians, and ensuring high levels of service quality.

The ideal candidate will have scheduling or logistics experience, excellent organizational and communication skills, and a solid familiarity with scheduling software.

Qualifications

• Proven experience in scheduling, logistics, or a similar coordination role.
• Exceptional organizational skills and the ability to handle multiple schedules simultaneously.
• Strong communication skills for effectively dealing with customers and team members.
• Ability to problem-solve scheduling conflicts and propose effective solutions.
• Familiarity with scheduling software and tools.
• Commitment to providing outstanding customer service.

Responsibilities

• Appointment Scheduling: Efficiently manage and optimize the scheduling of installation and service appointments, ensuring a smooth workflow and customer satisfaction.
• Customer Communication: Act as a liaison between our technicians and customers, providing timely updates and adjustments to schedules as necessary.
• Resource Allocation: Coordinate the allocation of technicians and resources to maximize efficiency and meet operational goals.
• Data Management: Maintain accurate scheduling records and provide reports on productivity and scheduling trends to support decision-making.
• Team Collaboration: Work closely with the customer service and technical teams to address any scheduling conflicts or concerns promptly.
• Additional responsibilities assigned by the manager.

Skills

Scheduling experience

Organizational skills

Communication skills

Problem-solving

Education

High school diploma

Tools

Scheduling software

Job description

Seeking a Detail-Oriented Scheduling Coordinator at HomePro Welcome to HomePro, the forefront innovator in the home automation, security, and entertainment industry for over two decades. Our Texas-based company is renowned for enhancing the modern home experience with a plethora of smart solutions. We're currently on the hunt for an organized and proactive Scheduling Coordinator to ensure the efficient planning and coordination of our installation and service appointments. If you're a master planner with a passion for optimizing schedules and improving customer service, this role is perfect for you!

Our benefits include:

• Full-time role with a competitive salary
• 401K with company contribution
• Access to our on-site fitness center
• Generous allotment of PTO and Paid Company Holidays
• Employee Discounts on HomePro products and services
• Comprehensive health, vision, and dental benefits after 60 days

What You\'ll Do as a Scheduling Coordinator:

Appointment Scheduling: Efficiently manage and optimize the scheduling of installation and service appointments, ensuring a smooth workflow and customer satisfaction.

Customer Communication: Act as a liaison between our technicians and customers, providing timely updates and adjustments to schedules as necessary.

Resource Allocation: Coordinate the allocation of technicians and resources to maximize efficiency and meet operational goals.

Data Management: Maintain accurate scheduling records and provide reports on productivity and scheduling trends to support decision-making.

Team Collaboration: Work closely with the customer service and technical teams to address any scheduling conflicts or concerns promptly.

• Additional responsibilities assigned by the manager

Our Ideal Candidate:

• Proven experience in scheduling, logistics, or a similar coordination role, preferably in the tech or home services industry
• Exceptional organizational skills and the ability to handle multiple schedules simultaneously
• Strong communication skills for effectively dealing with customers and team members
• Ability to problem-solve scheduling conflicts and propose effective solutions
• Familiarity with scheduling software and tools
• Commitment to providing outstanding customer service
• High school diploma required; further education is a plus

Joining the HomePro team means becoming part of a company where innovation, quality, and customer satisfaction drive everything we do. As our Scheduling Coordinator, you\'ll play a vital role in ensuring our services are delivered timely and efficiently, contributing to our success and customer happiness. Embrace this opportunity to grow your career with a leading provider of home technology solutions. Apply today and help us solidify our reputation for excellence.

Job Type: Full-time

We are excited about the possibility of you bringing your exceptional scheduling and coordination skills to HomePro!

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568