Scheduling Coordinator

Socket.dev; Caribou (ME); On-site; USD 40,000 - 50,000; Full time

Job summary

Socket.dev is seeking a Scheduling Coordinator to manage scheduling needs for clients and staff, coordinating in-home visits using our computerized system and ensuring timely communication. You will maintain client records, update schedules, document interactions, and assist with EVV compliance, referrals, audits, and general clerical tasks in our Maine office.

The role requires attention to detail, the ability to work independently, confidentiality, and collaboration with leadership to keep

Qualifications

• High school diploma required.
• Minimum of one year experience in computerized data entry.
• Must have good communication skills.
• Must have good decision-making skills.
• Ability to organize and prioritize work and work independently.
• Ability to maintain confidentiality and follow policies under supervision.

Responsibilities

• Schedule and coordinate client and staff in-home visits using our computerized system.
• Maintain client records and keep schedules updated; inform clients of changes promptly.
• Document ongoing communications between clients and staff regarding scheduling changes.
• Assist with oversight of Electronic Visit Verification (EVV) requirements.
• Collaborate with case management and funding sources to manage referrals and updates.
• Assist COO/Clinical Manager with paperwork accuracy and adherence to policies by field staff.
• Assist with document management for clinical databases and audits to ensure staffing compliance.
• Perform clerical duties: filing, answering phones, scanning documents, and general office tasks.

Skills

Communication skills

Decision making

Organization

Confidentiality

Data entry

Education

High school diploma

Tools

EVV system

Data entry software

Job description

Description

The primary responsibility of the Scheduling Coordinator is to manage the scheduling needs for clients and staff using our computerized software system to track, manage, and schedule in-home visits for all staff. In addition to scheduling, the Scheduling Coordinator will assist with general filing, clerical duties, answering phones, scanning documents into our clinical database, and other duties as assigned.

Essential Functions:

1. Utilize the computerized system to coordinate aspects of client and employee data to include:
   • Maintain all client records on the computer system in a timely manner and ensure accuracy
   • Ensure that all schedules are updated on a regular basis, and clients are informed of any changes in their schedules in a timely manner.
   • Document ongoing communication between clients and staff to inform clients of scheduling related changes and needs as they arise.
   • Assist with management and oversight of the Electronic Visit Verification Requirements (EVV).
2. Work collaboratively with case management agencies and funding sources to accept and manage new referrals and communicate regularly with case management about client updates.
3. Assist Chief Operating Officer/Clinical Manager as it relates to accuracy of paperwork, professional conduct, and adherence to policies and procedures by field staff to report issues and concerns to administrative staff as they arise.
4. Assist with document management and required documentation for our clinical databases.
5. Assist with/participate in periodic audits to ensure staffing compliance with programmatic and regulatory requirements.
6. Assist with clerical activities as needed to maintain an office, i.e. using office equipment, filing, maintaining office and equipment inventory, taking and giving messages to appropriate individuals, etc.

Requirements

Education, Skills, and Experience Required:

High school diploma

Minimum of one-year experience in computerized data entry

Possess good communication skills

Possess good decision-making skills

Possess ability to organize and prioritize work and able to work independently

Possess the ability to maintain confidentiality in dealing with confidential information Knowledge and ability to carry out policies under appropriate supervision

Other Responsibilities:

Will assume other responsibilities deemed necessary and in the best interest of the organization as requested by the Chief Operating Officer.