Scheduling Coordinator

Place 2B Properties; Boise (ID); On-site; USD 42,000 - 54,000; Full time

Job summary

FirstLight Home Care of Boise is seeking a Scheduling Coordinator to manage caregiver schedules and ensure clients receive the right care at the right time. The role works on-site in Boise, collaborating with the client care manager, caregivers, and management to optimize staffing and service delivery.

You will schedule, confirm appointments, and support onboarding while maintaining accurate records and clear communication across teams.

Qualifications

• Excellent organizational and time-management skills.
• Strong English communication, verbal and written.
• Proficient with scheduling software and general tech.
• Ability to multitask in a fast-paced environment.
• Passion for providing exceptional home care service.

Responsibilities

• Manage and coordinate the schedules of caregivers to meet client needs efficiently.
• Communicate with caregivers and clients to confirm appointments and address scheduling conflicts.
• Support recruitment and onboarding for new caregivers.
• Maintain accurate records of caregiver schedules and client assignments.
• Collaborate with management to assess staffing needs and ensure coverage.

Skills

Organizational skills

Time management

Communication skills

Scheduling software

Adaptability

Customer service mindset

Job description

About Us:

FirstLight Home Care of Boise’s home care services provide the daily support adults need to live a life of dignity with independence throughout the Treasure Valley. We understand your loved one deserves more than having someone who simply keeps them company. They deserve an in-home caregiver who is passionate about helping them have their best day, every day. That’s why we do more than make a meal or help with mobility. Our home care assistance is about establishing caring relationships built on trust and respect.

FirstLight Home Care of Boise offers a higher level of home care services and is committed to bringing these essential values to the all our clients. We are all caregivers and every day ask ourselves what kind of home care service would we want our family to have? How can we bring joy into everything we do?

Role Overview:

As a Scheduling Coordinator at FirstLight Home Care, you will be responsible for managing caregiver schedules, ensuring that clients receive the right care at the right time. In this role, you’ll collaborate closely with our client care manager, our caregivers and management to optimize staffing and improve our service delivery. Working on-site in Boise, you’ll have the flexibility to manage scheduling changes and communicate effectively with all team members.

Key Responsibilities:

1. Manage and coordinate the schedules of caregivers to meet client needs efficiently.
2. Communicate with caregivers and clients to confirm appointments and address any scheduling conflicts.
3. Support the recruitment and onboarding process for new caregivers.
4. Maintain accurate and up-to-date records of caregiver schedules and client assignments.
5. Collaborate with management to assess staffing needs and ensure adequate coverage.

Qualifications:

You're a great fit if you have the following skills:

1. Excellent organizational and time management skills.
2. Strong communication skills in English, both verbal and written.
3. Proficient in using scheduling software and have competent technology skills.
4. Ability to handle multiple tasks and adapt to changes in a fast-paced environment.
5. A passion for providing exceptional service in the home care industry.

Bonus If You:

1. Have prior experience in scheduling or a related administrative role.
2. Have a CNA license or have worked in this type of role before.
3. Possess knowledge of local healthcare resources and support services.

Employment Type & Availability:

This position is Full-Time. We will start you as a part time scheduler and part time caregiver. We expect you to transition into full time scheduling once you learn our business.

Location:

This position is on‑site only in Boise, Idaho.

Why You’ll Love Working Here:

At FirstLight Home Care, we prioritize integrity, communication, and transparency. Our team is dedicated to helping our clients enjoy their best day, every day, in an environment that fosters caring relationships and professional growth.