Client Care Coordinator

FirstLight Home Care of Glenview; Park Ridge (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Exceptional support team

Flexible schedule

Comprehensive paid training

Job summary

A home care service provider is seeking a dedicated Client Care Coordinator responsible for managing operations and ensuring quality client services. The ideal candidate will possess an associate degree, have at least two years of related experience, and demonstrate exceptional organizational and communication skills. This role involves client intakes, supervising caregiving staff, and coordinating service evaluations to promote warmth and independence for clients in their homes.

Qualifications

• 2 years of related health care/home care experience preferred.
• Successful management experience is a plus.
• Must maintain a Valid Driver’s License and auto insurance.

Responsibilities

• Manage day-to-day office and field operations.
• Answer phone and conduct client intakes.
• Perform ongoing in-home evaluations and supervision of client services.
• Assist with caregiver scheduling and coordination.

Skills

Organizational skills

Communication skills

Interpersonal skills

Leadership skills

Critical thinking

Education

Associate degree or equivalent

Tools

Microsoft Office

Google Suite

Scheduling software

Job description

Benefits:

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Paid time off
• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development

Are you compassionate, dedicated, and dependable? Do you love to go above and beyond to help others?

At FirstLight® Home Care, we’re dedicated to hiring the kind of people we would trust with our own families. We’re currently searching for quality caregivers who are committed to making a difference in the lives of others. For these folks, caregiving is not just a job – it’s a calling.

When we find these amazing professionals, we believe in taking really good care of them because extraordinary caregivers are the heart and soul of our company. They help us live out our mission every day by providing first-class personal service to our clients so that they may enjoy warmth, independence, and relaxed comfort in the place they call home.

Job Summary:

This individual will be responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising care. The Client Care Coordinator will directly interface with clients.

Client Care Coordinator responsibilities include:

• Manage day-to-day office and field operations to ensure quality assurance of services
• Answer phone and conduct intakes, take after-hours and weekend emergency calls, schedule issues, and client referrals/intakes
• Perform initial and ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services
• Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs
• Supervise and coach caregivers and conduct performance appraisals
• Complete appropriate visit records on time and according to policy
• Visit prospective clients after referrals are made to introduce FirstLight Home Care and on an ongoing basis as needed
• Stay current with changing technology, including software programs
• Uphold, support, and promote all company policies and procedures

The ideal candidate will have:

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

• Associate degree (A. A.) or equivalent from a two-year college or technical school; and 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience.
• Successful management experience preferred
• Proficient skills in Microsoft Office and or Google Suite and scheduling software required
• Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance
• Ability to write reports and business correspondence
• Ability to effectively present information and respond to questions from team members, clients, customers, and the general public
• Ability to evaluate situations and make complex decisions using critical thinking and reasoning.