Scheduling Coordinator

Lehigh Valley Health Network; Arkansas; On-site; USD 37,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking a scheduling coordinator to manage patient appointments, procedures and exams across multiple hospital and outpatient settings. You will work to ensure accurate demographics, verify insurance, and coordinate with physicians’ offices and referral sources.

The role requires attention to confidentiality, the ability to work in a fast-paced environment, and proficiency with Microsoft Office applications.

Qualifications

• 6 months medical office, call center or customer service oriented work experience or
• in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.

Responsibilities

• Coordinates patient scheduling for appointments, procedures and exams across multiple departments and facilities.
• Facilitates communication between staff, referral sources and physician offices regarding scheduling concerns.
• Schedules patients for physician appointments and diagnostic test procedures.
• Collects clinical information, verifies insurance, and confirms patient demographics for accurate scheduling.
• Educates patients, families and physician offices on department protocols, procedures, insurance, referrals and testing criteria.
• Utilizes scheduling software and EMR systems to ensure patient access into the network.

Skills

Medical office experience

Microsoft Office

Confidentiality

Detail-oriented

Communication skills

Education

Associate's degree or higher

Tools

EPIC

PHS

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.

Job Duties

• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.

Minimum Qualifications

• High School Diploma/GED
• 6 months medical office, call center or customer service oriented work experience or
• in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.
• Ability to maintain strict level of confidentiality.
• Ability to work in a fast paced environment while handling multiple responsibilities.
• Detail-oriented with the ability to enter information accurately into electronic systems.
• Demonstrates ability to handle stressful situations.
• Proficient in Microsoft Office applications.

Preferred Qualifications

• Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
• Bi-lingual English/Spanish.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

1405 N Cedar Crest Blvd

Primary Location

Coordinated Health- 1405 Cedar Crest

Position Type

Onsite

Union

Not Applicable

Work Schedule

8 hour shifts Monday - Friday. (Saturdays when needed) times and sites can vary dependent on the department need.

Department

1004-09751 Breast Health Services 1405 CC