Scheduling Call Center Representative - Twin Cities Orthopedics

iHealth; BLOOMINGTON (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Intake Services Specialist to manage patient scheduling in a busy call center. This full-time role requires excellent customer service skills and the ability to handle multiple tasks efficiently. Join a team dedicated to improving patient experiences and healthcare access.

Benefits

Medical, Dental & Vision Plan

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• Customer service experience required.
• Previous experience in a healthcare facility preferred.

Responsibilities

• Schedule new and existing patients accurately.
• Answer a high volume of inbound calls professionally.
• Verify and document insurance information.

Skills

Customer service

Communication

Education

High School diploma/GED

Job description

Description

The Patient Intake Services Specialist (Scheduling Call Center Representative) is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.

This is a full-time position working M-F from 8:30 am - 5:00 pm in Bloomington, MN.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Accurately and efficiently schedule new and existing patients in the current practice management system.


• Answer a high volume of inbound calls in a timely, pleasant and professional manner.


• Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments.


• Verify and document insurance information as defined by current business practices.


• Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.


• Maintain a working knowledge of health care plan requirements and health plan networks.


• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent


• Customer service experience


• Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred


• Previous experience in a call-center environment preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.


• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)


• Demonstrate prompt and reliable attendance


• Work in the clinic, office or surgery center during business hours


• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines


• Communicate and interact in a respectful and professional manner


• Prioritize workload while being flexible to meet the expectations of the daily operations


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions


• Understand and execute a variety of instructions


• Effectively operate equipment and communicate on and operate the phone system


• Work independently with minimal supervision


• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say


• Service - Consistently contribute to deliver an exceptional experience


• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations


• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness


• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Office setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees


• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.