Patient Intake Services Specialist - Twin Cities Orthopedics

Infinite Health Collaborative; BLOOMINGTON (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Intake Services Specialist to manage patient registration and scheduling in a call center environment. This full-time role requires excellent customer service skills and offers a supportive work atmosphere. Join a dynamic team dedicated to enhancing patient care and experience.

Benefits

Medical, Dental & Vision Plans

401K with Profit Sharing

Tuition Reimbursement

Gym & Car Rental Discounts

Qualifications

• Customer service experience required.
• Healthcare facility experience preferred.

Responsibilities

• Schedule new and existing patients accurately.
• Answer high volume of inbound calls.
• Verify and document insurance information.

Skills

Customer service

Communication

Education

High School diploma/GED

Job description

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Description

The Patient Intake Services Specialist is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service. This is a full-time position working M-F from 8:30 am to 5:00 pm in Bloomington, MN. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

1. Accurately and efficiently schedule new and existing patients in the current practice management system.
2. Answer a high volume of inbound calls in a timely, pleasant, and professional manner.
3. Communicate all pertinent patient information regarding their call, including appointment details, directions, check-in times, referral information, and copayments.
4. Verify and document insurance information as defined by current business practices.
5. Maintain and update assigned appointment reports, new patient reports, or other scheduling modules.
6. Maintain a working knowledge of healthcare plan requirements and networks.
7. Perform any other duties as assigned.

Education and Experience Requirements

• High School diploma/GED or equivalent.
• Customer service experience.
• Previous experience in a healthcare facility related to pre-registration or appointment scheduling is preferred.
• Previous call-center experience is preferred.

Benefits & Compensation

The starting pay varies based on education, skills, and experience. Benefits include Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts. For more details, click here.

Essential Requirements

• Ability to comply with company policies, procedures, practices, and ethics.
• Complete required training.
• Comply with applicable laws (HIPAA, Stark, OSHA, employment laws).
• Demonstrate prompt and reliable attendance.
• Work in various settings during business hours, including travel within the clinic or office.
• Work at an efficient pace, handle interruptions, and meet deadlines.
• Communicate professionally and respectfully.
• Prioritize workload and be flexible.
• Apply logical thinking and understand instructions.
• Operate equipment and phone systems effectively.
• Work independently with minimal supervision.

Performance Expectations - i-Health's Core Values

• Integrity: Do the right thing and take responsibility.
• Service: Contribute to delivering an exceptional experience.
• Quality: Act with purpose, effort, and skillful execution.
• Innovation: Seek progressive solutions to improve service and efficiency.
• Teamwork: Support each other positively.

Environmental Conditions

Office setting.

Notes

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer. We provide reasonable accommodations as per ADA. We participate in E-Verify to confirm employment eligibility. This job description will be periodically reviewed and may be modified as needed.