Scheduling Associate - Prenatal Diagnostic Center

Nebraska Medicine; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

Nebraska Medicine is seeking a Scheduling Associate for the Prenatal Diagnostic Center in the First Shift. This role handles complex scheduling, clerical support, and coordination of services and procedures to ensure patient care and unit operations run smoothly.

Responsibilities include assisting patients, staff and physicians, coordinating clinic appointments, and facilitating internal/external referrals while maintaining extraordinary care and patient satisfaction.

Qualifications

• High school education or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity.
• Demonstrated analytical, prioritizing and organizational skills required.
• Ability to work in a proactive self-directed manner required.
• Ability to function in a manner that promotes efficiency and confidence required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Responsibilities

• Complete complex scheduling of multiple appointments for one patient's appointment and/or services on campus, clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
• Assists patients, staff and physicians, following established scheduling standards and procedures.
• Scheduling of services may involve coordination of the patient's clinic appointment, procedural and/or diagnostic services to support the health care providers in providing patient care services and unit operational activities, with upholding the expectations of extraordinary care, mission statement and patient satisfaction.
• Facilitate internal and external referrals, ensuring patient attended appointment and referring provider has received consult notes as appropriate.

Skills

Customer service

Scheduling

Communication

Analytical

Prioritizing

Education

High school diploma or equivalent

Post-secondary education in business/medical support

Tools

Microsoft Word

Excel

Epic

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: First Shift (United States of America) Scheduling Associate - Prenatal Diagnostic Center Complete complex scheduling of multiple appointments for one patient's appointment and/or services on campus, clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Assists patients, staff and physicians, following established scheduling standards and procedures. Scheduling of services may involve coordination of the patient's clinic appointment, procedural and/or diagnostic services to support the health care providers in providing patient care services and unit operational activities, with upholding the expectations of extraordinary care, mission statement and patient satisfaction. Facilitate internal and external referrals, ensuring patient attended appointment and referring provider has received consult notes as appropriate.

Schedule: Monday - Friday 8am - 4:30pm Location: Nebraska Medicine Durham Outpatient Center

Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support

• Enjoy up to $5,000/year in tuition assistance
• a 35% discount at Clarkson College
• career advancement opportunities with covered educational costs

Be part of something extraordinary at Nebraska Medicine!

Required Qualifications:

• High school education or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Ability to work in a proactive self-directed manner required.
• Ability to function in a manner that promotes efficiency and confidence required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications:

• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
• Clinical background in assigned area preferred.
• College coursework in business preferred.
• Medical Assistant or Nursing Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Word and Excel preferred.
• Experience with electronic health records, Epic preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics.

Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.

Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families.

Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.