Scheduling Associate - Part-Time

TriHealth; Norwood (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings plans

Tuition reimbursement

Job summary

TriHealth in Norwood, OH is seeking a part-time Scheduling and Pre-Registration associate in the Customer Connection Center. You will coordinate care with provider offices, schedule and register patients, and explain insurance benefits and out-of-pocket costs.

You will answer questions, provide excellent service, and support clinical teams through Epic Telephone Encounters for prescription refills, medical records, and general inquiries.

Qualifications

• High School Degree or GED.
• 2-3 years Customer Service experience.
• 1-2 years Clerical, Healthcare and/or Insurance industry experience.
• Ability to operate multiple computer applications.
• Excellent verbal and written communication skills.
• Effective problem solving.
• Customer Service experience.

Responsibilities

• Meets Not Ready target and handles appropriate volume of calls per shift.
• Follows regulatory and departmental procedures to ensure patient safety including use of decision trees and scheduling protocols.
• Meets call quality targets and follows required scripting (AIDET+P).
• Provides scheduling and pre-registration support in a call center setting.

Education

High School Degree or GED

Job description

At TriHealth, we believe every team member plays a vital role in improving the health status of the people we serve—a mission that guides our entire system. In the Customer Connection Center, you directly support this mission by ensuring patients can easily and confidently access the care they need. This first touchpoint embodies our commitment to delivering compassionate, high‑quality service rooted in our core values.

Location: 4600 Wesley Avenue, Norwood, OH

Schedule: Day shift; NO HOLIDAYS, NO ON-CALL REQUIREMENTS

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

• High School Degree or GED
• 2-3 years Customer Service
• 1-2 years Clerical, Other, Healthcare and/or Insurance industry
• Ability to operate multiple computer applications
• Excellent verb and written skills
• Effective problem solving
• Customer Service experience

Job Overview:

Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients. Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options. Provide excellent customer service and answer patient questions and resolve issues. Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team

Job Responsibilities:

Competently meets Not Ready targetand handles appropriate volume of phone calls per shift. Follows regulatory and departmental procedures to ensure patient safety including use of decision trees, scheduling protocols, collection of data and messaging. Meets call quality targets and follows required scripting, including AIDET+P, anticipate customer needs, consistent and positive interactions with patients and coworkers. Works proficiently and competently, and exceeds accuracy targets with no critical errors

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Frequently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting <10 Lbs. - Occasionally
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Occasionally
Reaching - Occasionally
Sitting - Occasionally
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

Job Info

• Job Identification 311665
• Job Category Administrative
• Job Schedule Part time
• Locations 4600 Wesley Ave, Norwood, OH, 45212, US