Scheduling Associate I

Radiology Associates of Hartford PLLC; Enfield (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Radiology Associates of Hartford PLLC in Enfield, CT, is seeking a scheduling specialist to manage patient exams across imaging centers. You will handle inbound calls, process RX orders, and coordinate with physicians.

The role requires high accuracy, fast typing, HIPAA compliance, and teamwork in a fast-paced environment. This position emphasizes patient service and schedule optimization within radiology scheduling protocols.

Qualifications

• High School Diploma or GED is required.
• Knowledge of Medical Terminology is required.
• Radiology Scheduling experience is preferred.

Responsibilities

• Accept a high volume of inbound calls and schedule patient exams according to physician RX orders.
• Complete outbound calls to schedule patient exams per RX.
• Follow up on patient and referring physician inquiries.
• Respond to calls with courtesy and professionalism.
• Verify RX presence and completeness when written or electronic.
• Manage priority issues and route questions to appropriate resources.
• Communicate information to scheduling team leads and management.
• Maintain patient rights and HIPAA confidentiality.
• Attend trainings and seminars as required.
• Maintain and optimize existing schedules daily.
• Provide job-shadowing as needed.
• All other duties as assigned.

Skills

Accurate work

Typing 35 wpm

Education

High School Diploma or GED

Medical Terminology

Radiology Scheduling

Job description

Description

POSITION SUMMARY

Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.

ESSENTIAL RESPONSIBILITIES

• Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
• Follow up on all patient and referring physician inquiries.
• Respond to all calls with courtesy and professionalism.
• Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
• Manage and escalated priority issues; route calls and questions to appropriate resources.
• Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
• Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
• Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
• Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
• Work and manage outbound work queues.
• Maintain and optimize existing schedules daily.
• Provide job-shadowing, including answering questions, as needed.
• All other duties as assigned.

Requirements

KNOWLEDGE & SKILLS

• Required: Proven track record of accurate and efficient work
• Required: Computer experience and ability to type a minimum of 35 wpm

EDUCATION & EXPERIENCE

• Required: High School Diploma or GED
• Required: Medical Terminology
• Preferred: Radiology Scheduling

WORK ENVIRONMENT

This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment. Employees may work in various clinical or administrative areas depending on their role.

Radiology Associates is an Equal Opportunity Employer